Treatment Plan Coordinator

North American Dental Group; Norwalk (CT); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance (F

Job summary

North American Dental Group in Norwalk, CT is seeking a Bilingual Treatment Plan Coordinator to greet patients, schedule appointments, collect co-pays, and present treatment plans while helping ensure production goals are met. You will serve as patient advocate and educator, using dental software and MS Office, coordinating schedules with team, and maintaining high service levels.

Requirements include bilingual English/Spanish, 2 years dental experience, and strong customer service and

Qualifications

• 2 years dental experience preferred
• Bilingual in Spanish and English required
• Excellent customer service and organizational skills
• Proficient with dental software and Microsoft Office

Responsibilities

• Greeting and scheduling patients
• Collecting co-payments and presenting treatment plans
• Ensuring schedules meet production goals
• Developing reports on production performance

Skills

Bilingual Spanish/English

Multitasking

Time management

Customer service

Organizational skills

Microsoft Office

Dental software

Tools

Dental software

MS Office

Job description

Bilingual Treatment Plan Coordinator

“Open Up” to a Whole New Dental Experience

Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.

Wondering how this shapes your job experience?

We use our individuality and dental expertise to practice group dentistry and ensure that every patient leaves our office feeling satisfied. Do you have the drive and passion to help others improve their oral health in the way that we do?

Smiling from Open to Close

Monday - Thursday: 7:00am - 6:00pmFriday & Saturday: 7:00am - 1:00pm(Saturday only 1st & 3rdof the month)

Responsibilities

Treatment Plan Coordinator is responsible for greeting and scheduling patients, collecting co-payments, presenting treatment plans, working to ensure schedules meet production goals, and developing reports on production goals. The Treatment Plan Coordinator serves as an advocate and educator in creating treatment plans for dental care.

Skills Required to Make a Great “Impression” on Our Team

• Answers incoming calls using proper telephone etiquette and responds to telephone inquiries from potential patients.
• Assists the patient in prioritizing the treatment and establishing a plan for scheduling and payment for dental services.
• Case presentation and acceptance including chair-side treatment planning.
• Friendly, professional, organized, work with a sense of urgency, and able to manage multiple tasks throughout the day.
• Conducts treatment plan consultations with new and existing patients to address patient concerns and answer questions regarding dental treatment plans.
• Schedules, reschedules, and confirms new patient appointments, promoting flexibility and care regarding appointment opportunities to patients seeking care and working to maintain full schedules and maintain office schedule flow.

Qualifications

So How Can You “Fill” This Role?

• 2 years dental experience preferred
• Must be bilingual in spanish and english
• Excel in multi-tasking and time management
• Must possess outgoing, friendly, and professional personality with excellent customer service and organizational skills.
• Experience in dental or medical field with scheduling and verifying insurance preferred
• Strong computer skills, knowledge of Microsoft Office products, dental software, and ability to learn new programs

Benefits

• Health, Dental and Vision Insurance (Full-time employees)
• Healthcare Spending Account
• Paid Time Off
• 401k
• Voluntary Life & Disability Insurance
• Employee Assistance Program
• Referral Program
• Employee Discount Program

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.

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