Treatment Plan Coordinator

Independence Dental Services; West Palm Beach (FL); On-site; USD 34,000 - 37,000; Full time

Job summary

Dental Team of West Delray in West Palm Beach, FL is seeking a Treatment Plan Coordinator to support patients through the treatment planning and acceptance process. You will present plans, explain procedures, and coordinate finances and scheduling in a busy dental practice.

Applicants should have dental/healthcare office experience, familiarity with dental terminology and insurance, and strong communication and organizational skills.

Qualifications

• Experience in a dental or healthcare office preferred.
• Knowledge of dental terminology, procedures, and insurance processes.
• Strong interpersonal and communication skills with a patient-first mindset.
• Proficiency with dental practice management software and Microsoft Office.

Responsibilities

• Present dental treatment plans in a clear, professional, and compassionate manner.
• Educate patients on recommended procedures, timelines, and expected outcomes.
• Serve as a primary point of contact for patient questions related to treatment plans.
• Prepare and review treatment estimates for proposed dental services.
• Verify insurance benefits related to treatment plans and explain coverage to patients.
• Discuss payment options and assist with setting up payment arrangements as applicable.
• Coordinate treatment scheduling with providers and front-office staff.
• Track case acceptance and follow up with patients regarding pending treatment plans.
• Support completion of treatment plans through proactive communication and follow-up.
• Maintain accurate treatment plan and financial documentation in practice management systems.
• Ensure treatment plans are complete and properly documented prior to scheduling.
• Maintain confidentiality and compliance with HIPAA and company policies.

Skills

Dental experience

Dental terminology

Insurance processes

Interpersonal skills

Organization

Multitasking

Tools

Microsoft Office

Practice management software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Treatment Plan Coordinator

Non-Clinical West Palm Beach, FL, US

Salary Range: $25.00 To $27.00 Hourly

Dental Team of West Delray - 6901 Okeechobee Blvd C-5, West Palm Beach, FL 33411

Dental Treatment Plan Coordinator

Monday - Thursday with alternating Fridays and Saturdays

The Treatment Plan Coordinator is a specialized administrative role within a single dental practice, responsible for supporting patients through the treatment planning and acceptance process. This role focuses on explaining recommended treatment plans, coordinating financial and insurance information, and supporting scheduling to ensure patients feel informed and confident in their care decisions. The Treatment Plan Coordinator works closely with providers, front-office staff, and the Office Manager to ensure accurate documentation, clear communication, and a consistent patient experience.

Key Responsibilities

Patient Care & Communication

• Present dental treatment plans in a clear, professional, and compassionate manner.
• Educate patients on recommended procedures, timelines, and expected outcomes.
• Serve as a primary point of contact for patient questions related to treatment plans.
• Prepare and review treatment estimates for proposed dental services.
• Verify insurance benefits related to treatment plans and explain coverage to patients.
• Discuss payment options and assist with setting up payment arrangements as applicable.

Scheduling & Coordination

• Coordinate treatment scheduling with providers and front-office staff.
• Track case acceptance and follow up with patients regarding pending treatment plans.
• Support completion of treatment plans through proactive communication and follow-up.

Documentation & Systems

• Maintain accurate treatment plan and financial documentation in practice management systems.
• Ensure treatment plans are complete and properly documented prior to scheduling.
• Maintain confidentiality and compliance with HIPAA and company policies.

Qualifications

• Previous experience in a dental or healthcare office environment preferred.
• Knowledge of dental terminology, procedures, and insurance processes.
• Strong interpersonal and communication skills with a patient-first mindset.
• Proficiency with dental practice management software and Microsoft Office.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.