Treatment Plan Coordinator

Pelvic Rehabilitation Medicine; United States; Remote; USD 34,000 - 40,000; Full time

Job summary

Pelvic Rehabilitation Medicine is seeking a Treatment Plan Coordinator to bridge the provider and patient, explaining the PRM Protocol and related costs. This remote role supports insurance verification and educates patients about financial options to move treatment forward.

You will collaborate with the Financial Services Manager, present fees and payment plans, and ensure patients understand benefits and obligations.

Qualifications

• One to two years of relevant experience.
• Healthcare insurance benefits experience required.
• Experience with sales and out-of-network health care services is preferred.
• Knowledge of the PRM Protocol explained in simple terms.
• Familiarity with computer systems and scheduling/financial workflows.

Responsibilities

• Be present via Teams to explain the PRM Protocol and patient financial responsibility.
• Review costs with patients and discuss second-round treatment costs when needed.
• Ensure patients understand the medical benefits and financial obligations.
• Present case fees and financial options to support treatment decisions.
• Educate patients about insurance benefits and eligibility.
• Determine benefit eligibility, limitations, and payment estimates.
• Track interactions and outcomes for administration.
• Coordinate with the team on patient decisions and finances.
• Additional duties as assigned.

Skills

Telephone skills

Negotiation

Organizational skills

Team collaboration

Self-directed

Familiarity with OON and self-pay

Tools

EMR (eClinicalWorks)

Microsoft Excel

Microsoft Word

Microsoft Teams

Job description

Job Type

Full-time

Description

Job Title: Treatment Plan Coordinator

Department: Operations Financial Consultation Team

Reports To: Financial Services Manager

Employment Type: Full-Time

Location: Remote

NOTE: Candidates must reside in one of the following states to be considered for this position: Florida, Georgia, Michigan, Tennessee, Texas

POSITION SUMMARY

The Treatment Plan Coordinator serves as a liaison between the provider and the patient once the patient has been

identified as a candidate for the PRM Protocol, clearly explaining the treatment and its related costs. This role relays

information specific to the patient's treatment and timeline, and is prepared to explain, negotiate, and offer financial

arrangements. The Treatment Plan Coordinator provides a calm, supportive environment for patients who may be

anxious about moving forward with treatment and may also assist with insurance verification duties to support patients'

questions about their treatment and cost.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Be present via Teams during discussions with patients after they have seen the provider to help the patient understand the PRM Protocol and their financial responsibility based on their insurance
• When necessary, be present via Teams to go over cost with patients again for a second round of treatment
• Ensure patients understand the PRM Protocol and the financial cost to them
• Help patients understand why treatment is needed and offer options to help them afford it
• Present case fees and financial options to patients to facilitate the decision to move forward
• Present or co-present the treatment plan and consent
• Educate patients, as necessary, regarding their insurance benefits
• Determine medical benefit eligibility, limitations, and payment estimates necessary to facilitate financial arrangements
• Ensure patients are fully informed of their financial obligations
• Ask satisfied patients for a referral or online testimonial
• Proactively communicate with the team on whether the patient has decided to move forward with treatment and the financial decision made
• Track patients who have been spoken to and the outcome of that discussion for administration
• Additional duties as assigned

COMPENSATION & BENEFITS

Pay Range: $25 $29/hr

Benefits Offering:

• Medical
• Vision
• Life Insurance
• 401(k)
• Paid Time Off
• Paid Holidays

See PRM full benefits guide with job offer package

Requirements

REQUIRED QUALIFICATIONS

• One to two years of relevant experience
• Healthcare insurance benefits experience required

PREFERRED QUALIFICATIONS

• Experience with sales, out of network health care services

KNOWLEDGE, SKILLS & ABILITIES

• In-depth knowledge of the PRM Protocol, explained in simple language
• Familiarity with computer systems
• Self-directed
• Excellent telephone skills
• Influencing and negotiation skills
• Organizational skills
• Familiarity with out-of-network (OON) and self-pay benefits
• Creative problem-solving skills
• Keen understanding of scheduling and financial systems
• Ability to function within a team environment as a supportive and positive contributor
• Ability to work independently

PHYSICAL DEMANDS & WORK ENVIRONMENT

This role involves prolonged periods of computer and phone use in a remote or office-based setting, with regular use of

telephones, calculators, EMR (eClinicalWorks), Microsoft Excel and Word, and Microsoft Teams to communicate with