Treatment Navigator & Patient Advocate

Tend; New York (NY); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Time to Recharge - PTO

Health insurance

401(k) plan

Job summary

Tend is hiring a Care Coordinator in New York to own the patient journey from check-in to checkout and beyond. You will educate patients about treatment options, discuss costs transparently, and partner with clinicians to align on care plans, while maintaining a compliant, customer-centered front-of-studio environment.

You will manage scheduling, re-engage patients, and guide them through insurance benefits, financing, and balances.

Qualifications

• 1-2 years in a patient-facing, customer-facing, or client services role (required)
• Dental or insurance background is a plus - not a requirement
• Comfort with treatment plan presentation and financial conversations
• Experience with Ascend or similar practice management software is helpful; we'll train the right person
• Comfortable in G Suite (Gmail, Calendar, Drive) and adaptable when systems, tools, or processes change

Responsibilities

• Manage inbound and outbound patient communication - phones, appointment confirmations, and outreach to unscheduled patients
• Communicate professionally across every channel - your calls, texts, and emails are clear, warm, and reflect well on Tend
• Advocate for patients and resolve issues in real time - you're empowered to find solutions and own the outcome
• Present treatment plans clearly and confidently, helping patients understand their diagnosis and the path forward
• Guide patients through their financial options - insurance benefits, out-of-pocket costs, financing, and prior balances - with transparency and without pressure
• Own the patient pipeline: a full schedule, treated patients who understand and accept their care, and proactive follow-through on unscheduled treatment - one of the most impact-driven parts of the role

Skills

Patient-facing

Customer service

Financial conversations

Communication

Team coordination

Tools

Ascend or similar practice management software

G Suite

Job description

Tend is hiring a Care Coordinator in New York to own the patient journey from check-in to checkout and beyond. You will educate patients about treatment options, discuss costs transparently, and partner with clinicians to align on care plans, while maintaining a compliant, customer-centered front-of-studio environment.

You will manage scheduling, re-engage patients, and guide them through insurance benefits, financing, and balances.