Patient Care Navigator

Westchester Medical Center; Town of Mount Pleasant (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Westchester Medical Center is seeking a Care Coordinator to manage care pathways, educate patients, and coordinate with providers to achieve measured outcomes.

The role advocates for patients, supports education on diagnoses and treatment options, and facilitates transitions across the care continuum, including hospital admissions, discharges, and referrals. Strong communication and MS Office proficiency are required.

Qualifications

• 2–5 years of clinical, care coordination, and/or disease management experience.
• Experience with Patient Centered Medical Home (PCMH) initiatives.
• High school diploma or equivalent; four-year degree preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Assists all patients through the healthcare system by acting as a patient advocate and navigator.
• Assists patients with understanding their diagnoses, treatment options, and achieving best outcomes.
• Coordinates continuity of patient care with external healthcare organizations and facilities, including admissions, discharges, and referrals from the primary care provider to a specialty care provider.
• Manages high risk patient care, including management of patients with multiple co-morbidities or high risk for readmission.
• Facilitates patient education regarding health, disease, medications, and lifestyle modifications.
• Supports patient self-management of disease and behavior modification interventions.
• Conducts comprehensive, preventive screenings for patients and/or assists all support staff in daily patient interactions as needed.
• Promotes clear communication amongst a care team and treating clinicians by ensuring awareness regarding patient care plans and evaluating outcomes.
• Facilitates patient medication management based upon standing orders and protocols.
• Evaluates clinical care, utilization of resources, and development of new clinical tools, forms, and procedures.
• Participates on a team for data collection, health outcomes reporting, clinical audits, and programmatic evaluation related to the Patient-Centered Medical Home and quality improvement initiatives.
• Maintains a professional appearance and a clean, safe environment.
• Respects patients by recognizing their rights; maintaining confidentiality.
• Utilizes technology, including specialized software as applicable, to maximize productivity.
• Develops and maintains electronic files as necessary.
• Exhibits excellent interpersonal skills; provides customer service; assists other support staff as necessary; collaborates with all levels of internal leadership, management, and staff as well as outside clients, vendors, and other external parties.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Other duties as assigned.

Skills

Care coordination

Patient advocacy

Bilingual English/Spanish

Communication

Education

High school diploma or equivalent

4-year degree preferred

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint)

Job description

Westchester Medical Center is seeking a Care Coordinator to manage care pathways, educate patients, and coordinate with providers to achieve measured outcomes.

The role advocates for patients, supports education on diagnoses and treatment options, and facilitates transitions across the care continuum, including hospital admissions, discharges, and referrals. Strong communication and MS Office proficiency are required.