Treatment Manager

Davis R. Hall, Dvm, Plc; Fairfax (VA); On-site; USD 70,000 - 85,000; Full time

Job summary

Town & Country Animal Hospital in Fairfax, VA is seeking a Treatment Manager to lead day-to-day hospital operations and support veterinarians, technicians, and client care staff. This role emphasizes efficient workflows, safe, compassionate care, and a collaborative environment.

The hospital is Fear Free certified and part of a network with 24/7 emergency access nearby. The candidate will mentor team members, manage schedules, oversee equipment, and contribute to the overall success of the

Qualifications

• Minimum of three years of leadership or supervisory experience in a similar role.
• Minimum of three years of experience in the veterinary field.

Responsibilities

• Oversee day-to-day hospital operations and support clinicians and staff.
• Promote efficient workflows and ensure safe, compassionate patient care.
• Provide guidance, feedback, and development plans for team members.
• Coordinate scheduling to ensure adequate staffing and coverage.
• Collaborate with leadership to recruit and onboard qualified candidates.
• Maintain high standards of client service and hospital operations.

Skills

Leadership

Team leadership

Job description

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Treatment Manager

Admin & Managers TNC Town and Country Animal Hospital, Fairfax, VA, US

2 days ago Requisition ID: 1131

Salary Range: $70,000.00 To $85,000.00 Annually

About:

Town & Country Animal Hospital is a Fear Free Certified Veterinary Practice in Fairfax, VA. Every booking with us is a Fear Free Appointment, designed to reduce stress and anxiety for pets at every step. As the sister hospital to Columbia Pike Animal Hospital & Emergency Center, our clients also have access to 24/7 emergency care with no additional emergency fee.

Our experienced veterinary team provides wellness care, preventive care, and diagnostics in a calm, low-stress environment built around the Fear Free standard. Pets stay comfortable, and visits go smoother for everyone.

Position Summary

The Treatment Manager plays a key leadership role in overseeing day-to-day hospital operations and supporting the Practice Manager, Veterinarians, Veterinary Technicians, and Client Care team. They are responsible for promoting efficient workflows, providing guidance and support to team members, and ensuring the delivery of safe, compassionate, and high-quality veterinary care. This role helps maintain a safe, organized, and collaborative environment that prioritizes the well-being of patients, clients, and associates while supporting the overall success of the hospital.

Leadership and Operational Responsibilities

• Ensure compliance with all practice policies and procedures and with all local state and federal laws. Manage personnel training and development programs, including OSHA training.
• Lead, mentor, and develop team members by establishing individualized goals, providing consistent feedback and communication, monitoring progress, and adjusting development plans as needed to support professional growth and maximize individual and team performance.
• Develop and manage department schedules to ensure appropriate staffing levels, adequate shift coverage, and efficient daily operations.
• Partner with hospital leadership to recruit, interview, and select qualified candidates, while overseeing training, coaching, and ongoing professional development to support team success and performance.
• Demonstrate strong customer service skills and the ability to calmly and professionally de-escalate interactions with empathy and respect.
• Provide hands-on support across all roles as needed to maintain appropriate staffing coverage, support daily hospital operations, and ensure continuity of patient care and client service.
• Manage the maintenance, inspection, and repair of all medical equipment, coordinating with service providers and ensure equipment remains safe, functional, and in good working order.
• Oversee pharmacy and laboratory operations, including organization and workflow efficiency, while ensuring proper use, maintenance, and management of the CUBEX inventory management system alongside our Inventory Manager.

Physical Demands:

• Work involves continuous interaction with employees, clients, and patients in a fast-paced environment.
• Work includes a mixture of sitting, standing, bending, and reaching, along with repetitive hand and arm movements in an office setting.
• Frequent use of telephone, computer, standard office equipment and programs.
• Responsible for moving, pushing, pulling, and lifting an average of 1 to 15 pounds occasionally to frequently.
• Work locations require ability to walk up and down stairs, ability to withstand loud noises and harsh smells from animals, and ability to work around small animals.

Education and Professional Requirements

• Minimum of three years of leadership or supervisory experience in a similar role required.
• Minimum of three years of experience in the veterinary field required.

Schedule/Availability:

• Full-Time/Exempt Position
• Must be available to work 1–2 Saturdays per month