Treatment Coordinator: Starke

Normandy Lake Dentistry; Jacksonville (FL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive pay

Paid time off and holidays

Medical, dental, and vision benefits

Personal Assistant Program

Employee counseling and legal advice

Team-oriented environment

Career growth opportunities

Job summary

Normandy Lake Dentistry in Jacksonville, FL is seeking an experienced Dental Treatment Coordinator to lead treatment planning, case presentation, and patient education within a collaborative team.

You will manage scheduling, verify insurance, discuss financing options, and ensure accurate documentation while delivering a high-quality patient experience and supporting providers behind the scenes.

Qualifications

• 1–2+ years of experience as a Dental Treatment Coordinator or in a comparable dental office role.
• Prior dental office experience is mandatory.
• Strong working knowledge of dental procedures (SRP, crowns, implants, perio, etc.).
• Solid understanding of dental insurance and benefit verification.
• Proven experience with treatment planning and case presentation.
• Excellent communication, organizational, and interpersonal skills.
• Strong attention to detail and follow-through.

Responsibilities

• Present comprehensive dental treatment plans with clarity, confidence, and empathy.
• Translate clinical diagnoses into patient-friendly explanations.
• Coordinate treatment scheduling with providers, hygienists, and front office team.
• Verify dental insurance benefits and clearly explain coverage, estimates, and patient responsibility.
• Discuss payment options, financing solutions, and in-house savings plans.
• Obtain case acceptance and follow up on unscheduled treatment.
• Maintain accurate and detailed documentation in the practice management system.
• Serve as a key communication bridge between patients, providers, and staff.
• Deliver a consistently high level of professionalism and patient experience.

Skills

Communication skills

Organizational skills

Interpersonal skills

Attention to detail

Leadership / team collaboration

Tools

Dentrix

Eaglesoft

Open Dental

Job description

Career Opportunities with Normandy Lake Dentistry

A great place to work.

Careers At Normandy Lake Dentistry

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At Normandy Lake Dentistry, we’re not just filling a position—we’re building a team that wants to grow together. We’re a well-established, fast-growing practice that believes great dentistry starts with great people, strong systems, and a culture where work is meaningful and fun.

We are seeking an experienced Dental Treatment Coordinator who knows the dental world, understands treatment planning and case acceptance, and is ready to step into a trusted, influential role within our practice. This is not an entry-level position—to be considered, candidates must have dental office experience and prior experience as a Treatment Coordinator.

This role is perfect for someone who enjoys leading through connection—educating patients with confidence, supporting providers behind the scenes, and helping the practice stay consistent, organized, and patient-focused. As we continue to grow, this position offers real opportunities for future career advancement for the right person who demonstrates ownership, reliability, and leadership.

At Normandy Lake Dentistry, your experience matters. We provide a structured, supportive environment where expectations are clear, teamwork is valued, and contributions are recognized.

Key Responsibilities

• Present comprehensive dental treatment plans with clarity, confidence, and empathy
• Translate clinical diagnoses into patient-friendly explanations
• Coordinate treatment scheduling with providers, hygienists, and front office team
• Verify dental insurance benefits and clearly explain coverage, estimates, and patient responsibility
• Discuss payment options, financing solutions, and in-house savings plans
• Obtain case acceptance and follow up on unscheduled treatment
• Maintain accurate and detailed documentation in the practice management system
• Serve as a key communication bridge between patients, providers, and staff
• Deliver a consistently high level of professionalism and patient experience

Required Qualifications

(These are required to be considered)

• 1–2+ years of experience as a Dental Treatment Coordinator or in a comparable dental office role
• Prior dental office experience is mandatory
• Strong working knowledge of dental procedures (SRP, crowns, implants, perio, etc.)
• Solid understanding of dental insurance and benefit verification
• Proven experience with treatment planning and case presentation
• Proficiency with dental software (Dentrix, Eaglesoft, Open Dental, etc.)
• Excellent communication, organizational, and interpersonal skills
• Strong attention to detail and follow-through

Preferred Qualifications

• Experience discussing financing options and in-house discount plans
• Experience in a multi-provider or high-volume dental practice

What We Offer

• Competitive pay based on experience
• Paid time off and holidays
• Medical, dental, and vision benefits (where applicable)
• Personal Assistant Program
• Employee counseling and legal assistance
• A supportive, team-oriented environment
• Opportunities for long-term growth and career advancement as our practice continues to expand

If you’re an experienced dental professional who loves patient connection, thrives in a collaborative environment, and wants to grow with a practice that truly values its team—we’d love to meet you.