Treatment Coordinator, Sales

Frontline-Dental-Implant-Specialists; Hilliard (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

Frontline-Dental-Implant-Specialists seeks a Dental Implant Treatment Coordinator – Sales in Ohio to manage incoming phone leads, build trust, educate patients on implants and financing, and move qualified leads to consultations and treatments. You will work with the clinical team to ensure smooth transitions and maintain detailed Salesforce records.

The right candidate has strong communication, excellent follow-up habits, and a proven ability to close sales over the phone, with comfort

Qualifications

• Previous experience in sales, inside sales, call center sales, treatment coordination, dental sales, healthcare sales, or a similar customer-facing role preferred.
• Dental experience is strongly preferred but not required for the right candidate.
• Excellent verbal communication and active listening skills.

Responsibilities

• Answer and respond to incoming phone leads in a timely and professional manner.
• Build rapport and establish trust with prospective patients over the phone.
• Educate prospective patients about dental implants, full-arch rehabilitation, and our treatment process.
• Identify qualified leads and determine their readiness to move forward.
• Convert qualified phone leads into scheduled consultations.
• Maintain ownership of leads throughout the sales process and ensure consistent follow-up.
• Follow established call scripts and lead-nurturing protocols while maintaining a natural conversation.

Skills

Phone sales

Lead nurturing

CRM experience

Communication

Closing skills

Tools

Salesforce

Job description

Position Summary

We are seeking a highly motivated, confident, and patient-focused Dental Implant Treatment Coordinator – Sales to join our team. The primary focus of this position is working with incoming phone leads and converting qualified leads into scheduled consultations and treatment.

Primary Responsibilities

Lead Management & Phone Sales

• Answer and respond to incoming phone leads in a timely and professional manner.
• Build rapport and establish trust with prospective patients over the phone.
• Learn about each patient's dental concerns, goals, previous treatment experiences, and desired outcome.
• Educate prospective patients about dental implants, full-arch rehabilitation, and our treatment process.
• Clearly communicate the value and benefits of treatment without making clinical diagnoses or promises.
• Identify qualified leads and determine their readiness to move forward.
• Confidently overcome common objections related to cost, financing, timing, fear, and treatment concerns.
• Convert qualified phone leads into scheduled consultations.
• Maintain ownership of leads throughout the sales process and ensure consistent follow-up.
• Make outbound calls to leads who have not yet scheduled or who need additional follow-up.
• Re-engage older or inactive leads when appropriate.
• Follow established call scripts, sales processes, and lead-nurturing protocols while maintaining a natural and personalized conversation.

Consultation & Treatment Conversion

• Help prospective patients understand what to expect during their consultation and treatment journey.
• Build excitement and confidence around the opportunity to restore their smile and function.
• Work closely with the clinical and treatment coordination teams to ensure a smooth transition from lead to consultation.
• Follow up with patients after consultations to answer non-clinical questions, reinforce the value of treatment, and assist with next steps.
• Help move qualified patients from consultation to scheduled treatment when appropriate.
• Discuss available financing options and payment processes within established practice guidelines.

CRM & Lead Tracking

• Accurately document all lead activity, conversations, follow-ups, appointments, and outcomes in Salesforce and/or designated systems.
• Update lead status and appointment information promptly.
• Maintain accurate and complete notes so that any team member can understand the patient's history and current status.
• Track follow-up tasks and ensure no qualified lead falls through the cracks.
• Monitor personal conversion metrics and work toward established performance goals.

Qualifications

• Previous experience in sales, inside sales, call center sales, treatment coordination, dental sales, healthcare sales, or a similar customer-facing role preferred.
• Dental experience is strongly preferred but not required for the right candidate.
• Excellent verbal communication and active listening skills.
• Confident and comfortable selling over the phone.
• Ability to build trust and rapport quickly with prospective patients.
• Strong objection-handling and closing skills.
• Highly organized with excellent follow-up habits.
• Comfortable working with CRM systems and documenting lead activity.
• Goal-oriented and motivated by measurable results.
• Professional, positive, and compassionate communication style.
• Ability to discuss significant financial investments confidently and appropriately.
• Ability to maintain confidentiality and professionalism when handling patient information.

Why Join Our Team?

This is an opportunity to become an important part of a specialized dental implant practice where the work you do directly impacts patients' ability to move forward with life-changing treatment. We are looking for someone who wants more than a traditional front-desk or administrative position—we are looking for a sales professional who can take ownership of the patient journey from the first phone call through the decision to move forward with treatment.

Job DetailsJob Location: Runion Hilliard - Hilliard, OH 43026Position Type: Full TimeDental Implant Treatment Coordinator – Sales