Treatment Coordinator / Receptionist

Medidentalcare; New York (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Medidentalcare in Astoria is seeking a knowledgeable Dental Treatment Coordinator / Front Desk Receptionist to join our team. This role emphasizes not only managing front desk duties but also coordinating patient care with professionalism. Candidates must have dental front desk experience and be comfortable handling appointments, insurance, and treatment discussions.

We are committed to creating an accessible integrated care environment for our patients, and seek an organized individual focused on providing exceptional service and support.

Qualifications

• Dental front desk experience is required.
• Experience with treatment coordination is preferred.
• Must be professional, reliable, and team-oriented.

Responsibilities

• Greeting patients and managing front desk operations.
• Scheduling and confirming patient appointments.
• Discussing treatment plans and payment options with patients.

Skills

Dental front desk experience

Strong understanding of dental insurance

Strong communication skills

Organized and detail-oriented

Ability to multitask

Tools

Dentrix

Job description

mediDental care is seeking an experienced Dental Treatment Coordinator / Front Desk Receptionist to join ourgrowing team in Astoria. We are looking for someone who is organized, professional, confident with patients,and experienced with front desk operations, treatment coordination, insurance, scheduling, and patientcommunication.

mediDental care is not a typical dental office. We are a New York State Article 28 facility built around anintegrated care model that brings dental and medical care together under one roof. Our mission is simple:make healthcare more convenient, more connected, and more accessible for the communities we serve.

Responsibilities

The Dental Treatment Coordinator / Front Desk Receptionist will be responsible for supporting both patientcare coordination and daily front desk operations, including:

• Greeting patients and providing a professional front desk experience
• Answering phone calls, emails, and patient inquiries
• Scheduling, confirming, and managing patient appointments
• Presenting dental treatment plans clearly and professionally
• Reviewing insurance benefits, coverage, and patient responsibility
• Explaining payment options and financing options to patients
• Collecting patient payments and discussing balances when needed
• Coordinating with doctors, hygienists, assistants, and management
• Following up with patients who have pending treatment plans
• Helping patients understand the value and urgency of their care
• Maintaining accurate patient records and notes
• Verifying insurance and obtaining breakdowns when needed
• Supporting patient intake, paperwork, and check-in/check-out
• Keeping the front desk organized and running smoothly

Qualifications

• Dental front desk experience required
• Treatment coordinating experience preferred
• Strong understanding of dental insurance, scheduling, and patient billing
• Experience with Dentrix is a plus
• Comfortable discussing treatment costs, payment plans, and financing
• Strong communication and follow-up skills
• Organized, detail-oriented, and able to multitask
• Professional, reliable, and team-oriented
• Ability to work in a fast-paced dental office environment
• Bilingual is a plus, but not required

Ideal Candidate

We are looking for someone who can manage the front desk professionally while also helping patientsunderstand and move forward with their treatment. The right candidate should be confident, organized,patient-focused, and able to follow up consistently without letting appointments, insurance issues, ortreatment plans fall through the cracks.