Treatment Coordinator / Dental Receptionist

Socket.dev; New Haven (CT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee discount

Flexible spending account

Health insurance

Paid time off

Retirement plan

Job summary

Comprehensive Dental Health, a practice within Dental Associates of Connecticut in New Haven, seeks a Treatment Coordinator / Dental Receptionist to manage patient flow, treatment planning, and financial discussions in a warm, patient-friendly environment.

The role combines front-d desk duties with coordinating care between patients and clinicians, requiring strong communication, computer skills, and a patient-centered approach. Evening and some Saturday hours are included.

Qualifications

• High school diploma or GED required.
• Dental reception experience preferred.
• Excellent computer skills required.
• Superior customer service skills required.
• Willingness to learn and grow.
• Ability to commute to New Haven, CT.
• Availability for evenings and Saturdays as needed.
• Dentrix Ascend software experience preferred.

Responsibilities

• Greet and check in patients.
• Handle high phone volume.
• Schedule appointments for doctors and hygienists.
• Act as liaison between patients and doctors; present treatment plans.
• Enter patient treatment plans; discuss needs and financial arrangements.
• Estimate, collect, and post patient payments.
• Follow up on patients needing unscheduled treatment.
• Perform general office duties (printing, faxing, data entry).

Skills

Customer service

Multitasking

Team player

Willingness to learn

Education

High school diploma

GED

Tools

Dentrix Ascend

Job description

Description

At Comprehensive Dental Health, an office within Dental Associates of Connecticut, our mission is to provide quality dental and personal care to all our patients in a relaxed and comfortable environment in which patients feel welcomed, accepted, secure, and confident in the care that they are receiving. We believe that satisfying all of our patients is our most important goal. Our network of high-standard professionals provides exceptional care to our patients throughout Connecticut!

Currently, we're in search of a highly motivated Treatment Coordinator / Dental Receptionist to join our team in our New Haven location. Candidate should have a strong work ethic, be a team player, and possess the ability to multitask.

The Treatment Coordinator is a liaison between the doctor and the patient. They assist in the gathering of information in the new patient experience as well as coordinating a treatment plan with the doctor and presenting it to patients. They are knowledgeable about the treatment and timelines, the doctor’s schedule, and they are prepared to negotiate financial arrangements with the clients. The Treatment Coordinator provides a calm and warm environment for patients who are otherwise anxious and concerned about how to afford dentistry. They also coordinate, as needed, with other offices who share in the care of patients, making sure referrals and correspondence are received and followed up on.

Specific job responsibilities of the Treatment Coordinator include but are not limited to:

• Greet & check in patients
• Handle heavy phone volume
• Schedule appointments for doctors & hygienists
• Act as a liaison between patients & doctors
• Enter patient treatment plans
• Discuss treatment needs with patients & make financial arrangements
• Estimate, collect, & post patient payments
• Follow up on patients with unscheduled treatment needed
• General office duties (printing/faxing/computer data entry, etc.)

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan

Requirements

• High school diploma or general education degree (GED)
• Dental reception experience
• Excellent computer skills
• Superior customer service skills
• Willingness to learn & grow
• Ability to reliably commute to the office location in New Haven, CT
• A desire to become part of our family-oriented team & support our mission to deliver the best patient experience possible!
• Ability to work within current office hours, shifts to be determined. Includes up to two evenings per week and two Saturdays per Month.

Available to work the following hours

• Wednesday - 7:45am - 5pm
• Thursday - 7:45am - 5pm
• Friday - 7:45am - 5pm

Preferred Qualities:

• Dentrix Ascend Software Experience