Treatment Coordinator Bilingual SpanishEnglish Full Time

FRANCESCA VELASCO DDS LLC; Metairie (LA); On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Paid time off

Profit sharing

Training & development

Vision insurance

Job summary

FRANCESCA VELASCO DDS LLC is seeking a Bilingual Treatment Coordinator for the Metairie location, who plays a crucial role in guiding patients through their treatment process. You will present treatment plans, manage financial discussions, and provide administrative support.

The ideal candidate is bilingual in English and Spanish, organized, and has strong customer service skills, coupled with a knowledge of Dentrix. This full-time position offers a competitive pay range of $16.00 - $20.00 per hour depending on experience.

Qualifications

• 1 year of customer service experience preferred.
• Bilingual in Spanish is required.
• Comfortable discussing financial options.

Responsibilities

• Present and explain treatment plans clearly.
• Coordinate scheduling for treatments and follow-ups.
• Maintain accurate patient records and documentation.

Skills

Bilingual proficiency (English/Spanish)

Strong customer service skills

Organized and detail-oriented

Tools

Dentrix

Job description

Benefits

• 401(k)
• Bonus based on performance
• Health insurance
• Paid time off
• Profit sharing
• Training & development
• Vision insurance

Date posted: June 8, 2026

Pay: $16.00 - $20.00 per hour

Treatment Coordinator (Bilingual – English/Spanish)

Location: New Orleans Smiles

Position Type: Full-Time

About Us

At New Orleans Smiles, we are committed to delivering high-quality, patient-centered care in a supportive and positive environment. Our team values Passion, Conviction, Efficiency, and Optimism, and we are looking for someone who aligns with these values and thrives in a fast-paced, team-oriented setting.

Position Overview

The Treatment Coordinator plays a key role in guiding patients through their treatment journey — from understanding their care plan to confidently moving forward with treatment. This role combines patient communication, financial coordination, and administrative support, while working closely with providers and the front desk team.

Key Responsibilities

• Present and explain treatment plans clearly and confidently
• Review financial options, payment plans, and insurance coverage with patients
• Support case acceptance by building trust and answering questions
• Coordinate scheduling for treatment and follow-up appointments
• Assist with front desk responsibilities as needed (phones, check-in/out, scheduling)
• Maintain accurate patient records and documentation
• Collaborate with clinical and administrative teams to ensure smooth patient flow
• Follow office protocols and scheduling guidelines

Compensation

Compensation is based on experience and skill level:

• $14–$17/hour – entry-level or developing candidates
• $17–$20/hour – experienced candidates who demonstrate:

• Bilingual proficiency (English/Spanish, including strong written communication)
• Strong customer service and patient communication skills
• Dental and/or orthodontic knowledge
• Advanced proficiency in Dentrix

What We’re Looking For

• Bilingual (English/Spanish) – required
• Strong communication and interpersonal skills
• Confident discussing finances and guiding patient decisions
• Organized, detail-oriented, and able to multitask
• Team player with a positive, solutions-focused mindset
• Comfortable working in a fast-paced environment

Preferred Qualifications

• Previous dental or orthodontic experience
• Experience presenting treatment plans or coordinating care
• Strong understanding of insurance and payment options
• Advanced experience with Dentrix

Core Values

• Passion – We care deeply about our patients and our work
• Conviction – We communicate clearly and stand behind what we do
• Efficiency – We respect time and follow systems that work
• Optimism – We create a positive, supportive environment

What We Offer

• Clear opportunities for growth and increased responsibility
• Hands-on training and real-world experience in treatment coordination
• A supportive, team-focused environment
• The opportunity to grow within a practice that values accountability and teamwork

Requirements

• Experience: Customer Service: 1 year (Preferred)
• Language: Spanish (Required)
• Work Location: In person