Scheduling Coordinator Bilingual EnglishSpanish

FRANCESCA VELASCO DDS LLC; Metairie (LA); On-site; USD 15,153 - 23,419; Full time

Benefits offered by this job

401(k)

Employee discount

Health insurance

Profit sharing

Training & development

Life insurance

Paid time off

Job summary

FRANCESCA VELASCO DDS LLC is seeking a Scheduling Coordinator (Bilingual – English/Spanish) to manage and optimize patient scheduling. This full-time position is based at New Orleans Smiles and requires proficiency in scheduling, strong communication skills, and an ability to handle multiple priorities.

The ideal candidate is organized, proactive, and has a passion for patient-centered care. Benefits include health insurance, 401(k), and paid time off.

This role is perfect for someone looking to grow within a supportive team and help enhance the patient experience.

Qualifications

• Bilingual (English/Spanish) skills are required.
• Strong scheduling and patient communication skills are necessary.
• Customer service experience is preferred, ideally in a dental or healthcare setting.

Responsibilities

• Schedule patient appointments according to office guidelines.
• Confirm appointments and communicate with patients about changes.
• Coordinate specialty appointments and manage cancellations efficiently.

Skills

Bilingual proficiency (English/Spanish)

Strong customer service and communication skills

Highly organized

Ability to multitask in a fast-paced environment

Detail-oriented

Tools

Advanced Dentrix proficiency

Job description

Benefits

• 401(k)


• Employee discount


• Health insurance


• Profit sharing


• Training & development


• Life insurance


• Paid time off

Date posted: June 8, 2026

Pay: $11.00 - $17.00 per hour

Job description:

Scheduling Coordinator (Bilingual – English/Spanish)

Location: New Orleans Smiles, In-person Position Type: Full-Time

About Us

At New Orleans Smiles, we are committed to delivering high-quality, patient-centered care in a supportive and positive environment. Our team values Passion, Conviction, Efficiency, and Optimism, and we are looking for someone who aligns with these values and thrives in a fast-paced, team-oriented setting.

The ideal candidate is organized, proactive, detail-oriented, and comfortable managing multiple priorities while maintaining a positive and professional attitude.

No dental experience is required. We are willing to train the right candidate who demonstrates strong customer service skills, professionalism, reliability, and a willingness to learn.

Position Overview

The Scheduling Coordinator is responsible for managing and optimizing the daily schedule to ensure providers, clinical teams, and patients are scheduled efficiently. This role serves as a central communication hub between patients, providers, and team members, helping maintain productive schedules, minimize downtime, and deliver an excellent patient experience.

The ideal candidate is organized, proactive, detail-oriented, and comfortable managing multiple priorities while maintaining a positive and professional attitude.

Key Responsibilities

• Schedule new patient, treatment, hygiene, and specialty appointments according to office guidelines.


• Maintain productive provider schedules and maximize chair utilization.


• Confirm appointments and communicate with patients regarding schedule changes.


• Manage cancellations, no-shows, and same-day openings by actively working unscheduled treatment lists and call lists.


• Coordinate specialty appointments and ensure proper scheduling flow between departments.


• Assist patients with appointment requests and answer scheduling-related questions.


• Monitor future schedules and identify opportunities to improve efficiency and patient access.

Compensation

• $11–$17/hour – Entry-level or developing candidates


• Bilingual proficiency (English/Spanish)


• Strong scheduling and patient communication skills


• Dental and/or orthodontic knowledge


• Advanced Dentrix proficiency


• Proven ability to manage complex schedules and maintain productivity goals

What We're Looking For

• Bilingual (English/Spanish) — Required


• Strong customer service and communication skills


• Highly organized and detail-oriented


• Ability to multitask in a fast-paced environment


• Positive attitude and strong problem-solving skills


• Ability to remain calm and professional under pressure


• Comfortable making outbound calls to patients


• Previous dental, orthodontic, healthcare, scheduling, hospitality, retail, or administrative experience preferred

Core Values

• Passion – We care deeply about our patients and our work.


• Conviction – We communicate clearly and stand behind what we do.


• Efficiency – We respect time and follow systems that work.


• Optimism – We create a positive, supportive environment.

Experience

• Customer Service: 1 year (Preferred)


• Dental Scheduling: 1 year (Preferred)

Language

Spanish (Required)