Treatment Coordinator

Stryker Corporation; Voorhees Township (NJ); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player in oral surgery seeks a dedicated Treatment Coordinator to join their compassionate team. This role is essential for delivering exceptional patient care and ensuring optimal clinical outcomes. You'll be the first point of contact for patients, managing appointments, and providing concierge-level service. The ideal candidate will possess strong organizational skills and effective communication abilities, contributing to a positive patient experience. With a commitment to excellence, this practice offers a supportive environment where you can grow and make a meaningful impact in the community.

Benefits

Medical, Dental, and Vision Coverage

Employee Assistance Program (EAP)

Uniforms/Scrubs Provided

401(k) Plan with Company Match

Health Savings Account (HSA)

Paid Vacation Starting at 2 Weeks

Paid Holidays

Long and Short-Term Disability Plans

Competitive Pay

Bonus Potential

Qualifications

• 1+ year of customer service experience required.
• Medical or dental experience preferred.

Responsibilities

• Greet patients, answer phones, and schedule appointments.
• Manage doctors' schedules and communicate with patients.
• Collect payments and maintain patient confidentiality.

Skills

Dental Terminology

Customer Service

Organizational Skills

Communication Skills

Problem-Solving

Education

High School Diploma or Equivalent

Job description

We are an elite oral surgery practice committed to exceptional patient care and first-class service for referring doctors. We seek a fun, hardworking, compassionate team player to help grow our practice and serve the community's oral surgery needs. Previous oral surgery experience is a plus but not required.

The role of the Treatment Coordinator is vital in providing exceptional patient care, ensuring optimal clinical outcomes, and meeting patient needs.

Role and Responsibilities

• Greet patients, answer phones, schedule appointments, provide cost estimates, and collect patient financial responsibilities.
• Manage the doctors' schedules and communicate with patients and referring offices.
• Offer concierge-level customer service over the phone, in person, or electronically.
• Update and maintain patient insurance information.
• Ensure efficient use of the doctor's time by maintaining the schedule.
• Collaborate with the clinical team to enhance patient experience.
• Adhere to deadlines and prioritize work based on patient schedules.
• Collect payments professionally and effectively.
• Understand doctor treatment recommendations and develop treatment plans.
• Communicate treatment options and costs clearly to patients.
• Maintain confidentiality in accordance with HIPAA.
• Perform other related duties as assigned.

Education and Experience

• High school diploma or equivalent required.
• Minimum one year of customer service experience required.
• Medical or dental experience preferred.

Skills and Abilities

• Understanding of dental terminology.
• Friendly, professional, and inviting personality.
• Proficiency in basic office skills such as typing and filing.
• Strong organizational skills and attention to detail.
• Leadership and problem-solving abilities.
• Effective communication skills.
• Ability to collaborate across teams.

CORE BENEFITS & WELLNESS

• Medical (including Virtual Care), Dental, and Vision coverage
• Employee Assistance Program (EAP)
• Uniforms/Scrubs provided

FINANCIAL WELL-BEING

• Competitive pay, bonus potential, and annual merit reviews
• 401(k) plan with company match
• Health Savings Account (HSA) with HDHP health plans

LIFE INSURANCE

• Basic and supplemental life insurance
• Spouse and child life insurance

TIME OFF, DISABILITY, AND LEAVE

• Paid vacation starting at 2 weeks and 6 paid holidays annually
• Long and short-term disability plans