Treatment Coordinator

RiseMe; San Francisco (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K Matching

PTO

Bonus opportunities

Team events and celebrations

Job summary

RiseMe in San Francisco is seeking a Dental Treatment Coordinator to join the Orthodontic Team. The role focuses on delivering a smooth patient experience from first contact through treatment completion, with strong front office and treatment coordination skills.

The candidate will present treatment options, discuss fees, and ensure patients leave informed. Requires bilingual English/Spanish, attention to detail, and ability to manage multiple tasks in a fast-paced dental office.

Qualifications

• Must have previous front office dental experience.
• English and Spanish is required.
• Ability to discuss treatment options and fees with patients.
• Computer literacy is a must.

Responsibilities

• Confirm exam, observation, and recall appointments with patients.
• Schedule New Patient exams to maintain a full daily calendar.
• Remind patients to complete paperwork for timely visits.
• Support the office, doctor, and team members as needed.
• Discuss treatment plans and financial arrangements with patients/parents.
• Document diagnostic findings and treatment recommendations.
• Enter contracts and follow up on appointments in the Practice Management System.
• Maintain recall system and monitor case acceptance.

Skills

Bilingual English/Spanish

Dental front office experience

Patient communication

Treatment coordination

Education

High School Diploma or equivalent

Tools

Practice Management System

Job description

Overview

Dental Treatment Coordinator - Full-Time -San Francisco CA

Must Have Dental Front Office Experience - Bi-Lingual English Spanish

We are seeking a dedicated and organized Dental Treatment Coordinator to join our Orthodontic Team. The ideal candidate will play a crucial role in ensuring a smooth patient experience from initial contact through dental treatment completion. This position requires strong Dental service skills, attention to detail, and the ability to manage multiple tasks in a fast-paced dental office environment.

Summary: The Orthodontic Treatment Coordinator is responsible for the ideal New Patient experience, Has the ability to follow the full assessment by the doctor. Spends time with the patients to answer questions related to treatment and fees. Someone who is responsible to ensure that patients leave well informed, with all their questions answered about treatment options and alternative fees introduced.

What we provide to you as a CHOICE teammate:

• Care for your wellbeing and work-life balance
• Excellent pay with Bonus $ $ $ $
• Fun and supportive team dynamic with events and celebrations
• Excellent compensation and comprehensive benefit package
• Medical, Dental, Vision, Prescriptions, Life insurance, 401K Matching
• Paid Time Off (PTO)

Responsibilities

Essential Duties and Responsibilities:include the following. Other duties may be assigned.

• Personal confirmation of all exam, observation, and recall patients
• New Patient appointments to maintain a full productive exam schedule every day
• At confirmation call, reminding patients to fill out paperwork if they have not already to ensure patient is seen in a timely manner
• Support of the office, doctor, and team members
• Discussion of treatment plan with patients/parents
• Documentation of diagnostic findings, detailed treatment recommendations and any other pertinent information discussed during the initial consultation by the doctor or treatment coordinator
• Schedules contract, records and any follow up appointments needed in Practice Management System
• Maintain and utilize recall system
• Maintaining start conversion percentage goal of 65% per month
• Enter/print/mail patient letters to patients and doctors
• Pre-write/print new patient exam letters to doctors and extraction/prescription letters for doctors to review and sign
• Follow up on exam patients. Utilize a tracking spreadsheet to track and document at least 3 contacts post-exam with all pending exam patients or more with strong pending patients
• Reminds Doctors of any needed letters, x-ray readings, emails to referring doctors, etc. that are required to finish the New Patient exam process and enroll the patient into treatment
• Prepares contracts - discusses financial arrangements-has responsible party sign
• Explains risks and limitations and has patient sign
• Enters treatment plan in chart/computer
• Educating and discussing the dentist's treatment plan, after the dentist has diagnosed and reviewed the treatment with a patient
• Discussing dental benefits when applicable
• Sending pre-estimates and following up with patient
• Utilizing technology in the office, e.g. digital photos, intra oral camera photos when educating patients and discussing treatment
• Monitoring treatment plans and case acceptance

Qualifications

Education and/or Experience - High School Diploma or equivalent

• Must have previous front office dental experience
• Able to communicate with patients and their families in detail about orthodontic treatment.
• English and Spanish is required
• Knowledge in treatment case presentation
• Able to make financial arrangements – with case acceptance
• Computer literate is a must