Treatment Coordinator

Gen4 Dental Partners; Sacramento (CA); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player in dental care seeks a Treatment Coordinator to enhance patient experiences. This role is pivotal in managing treatment plans, educating patients, and ensuring seamless communication between the practice and patients. With a focus on exceptional customer service, you will help patients understand their treatment options while maintaining accurate records. Join a compassionate team that values work-life balance and offers professional growth opportunities. If you're passionate about patient care and eager to make a difference, this is the perfect opportunity for you.

Benefits

3 Weeks Paid Time Off

8 Paid Holidays

Paid Parental Leave

Medical/Vision/Dental Benefits

401k Match

Professional Growth Opportunities

Qualifications

• Experience in customer service and sales is essential.
• Dental office experience is preferred but not mandatory.

Responsibilities

• Build patient relationships and provide exceptional customer service.
• Review treatment plans with patients and discuss financial options.
• Schedule new patients and ensure records are accurate.

Skills

Customer Service

Sales Experience

Dental Office Experience

Job description

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Company Description
Here at East Sac Dental, we believe that a smile tells a thousand words, and we are dedicated to giving our patients high-quality dental care. We offer a full range of dental services, so all of your family's needs are met under one roof. Our goal is for you to leave our office with a memorable and enjoyable dental experience, which is why our welcoming and compassionate staff will do everything they can to make you feel right at home.

Job Description
Our treatment coordinators are vital in providing our patients with a best-in-class experience. Through patient education, they ensure patients fully understand their treatment plans and help increase case acceptance. The Treatment Coordinator manages treatment plans, collects co-pays and balances, and schedules patients for follow-up visits. Joining our team offers:

• Work Life Balance
• 3 Weeks Collective Paid Time Off & 8 Paid Holidays
• Paid Parental Leave
• Medical/Vision/Dental Benefits
• 401k Match
• Professional Growth and Career Advancement Opportunities

Key Responsibilities:

• Build patient relationships and provide exceptional customer service by creating a calm and welcoming environment.
• Act as a liaison or case manager between the practice and the patient.
• Review treatment plans with patients, answer questions, discuss financial options, and make financial agreements regarding treatment, cost, and payment methods.
• Collect payments and co-pays.
• Monitor, schedule, and call patients to fill any doctor or hygiene openings.
• Ensure patients with outstanding balances are informed of the practice’s financial policy.
• Schedule new patients within two to four days of their initial call.
• Ensure all patient records are current and accurate.

Qualifications:

• Customer service and sales experience.
• Dental office experience preferred.

Additional Information:

We provide equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Working Environment & Physical Requirements:

Typical office conditions. Prolonged sitting and working on a computer. Ability to lift up to 15 pounds.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Health Care Provider

Industries

• Hospitals and Health Care