Specialty Scheduling Manager

Platinum Dental Services; South Ogden (UT); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive Pay based on experience

Monthly Bonus Opportunities

Comprehensive Benefits: Medical,Dental

401(k) Retirement Plan

Paid Time Off

Paid Holidays

Career Growth

Specialty Experience

Supportive Team Environment

Job summary

Platinum Dental Services is seeking a Specialty Treatment Coordinator to guide patients through the specialty treatment journey, explain options, and coordinate appointments with dental specialists. This role emphasizes clear communication, empathy, and a high-touch approach to patient care.

You'll collaborate with clinical teams, help patients understand costs and financing, and support practice growth through effective treatment coordination and scheduling.

Qualifications

• Clear, compassionate communication with patients about treatment options.
• Ability to build trust and address questions about care and financing.
• Strong organizational skills to manage schedules and patient follow-ups.

Responsibilities

• Guide patients through specialty treatment journey from education to scheduling.
• Coordinate specialty appointments and procedures with clinicians.
• Explain costs, insurance benefits, and payment options to patients.
• Maintain accurate records of discussions and scheduling activity.
• Collaborate with dental specialists and clinical teams for smooth transitions.
• Support treatment acceptance and drive scheduling and collections goals.

Skills

Strong communication

Interpersonal skills

Relationship-building

Goal-oriented

Organizational skills

Attention to detail

Tools

Dental practice management software

Job description

Specialty Dental Treatment Coordinator

Help Patients Say Yes to Better Dental Health. Grow Your Career with Platinum Dental!

Platinum Dental Services is looking for a motivated, patient-focused Specialty Treatment Coordinator to join our growing team! If you're a confident communicator, enjoy building relationships, and thrive in a fast-paced, goal-oriented environment, we'd love to meet you.

At Platinum Dental, we believe every patient deserves to feel informed, comfortable, and confident about their dental care. Our Specialty Treatment Coordinators play an essential role in making that happen by helping patients understand advanced treatment recommendations, navigate financial options, and take the next step toward improving their oral health.

As a Specialty Treatment Coordinator, you'll work closely with dental specialists in areas such as oral surgery, dental implants, endodontics, and other specialty services. You'll combine strong patient communication, organization, and treatment coordination skills to deliver an exceptional patient experience while supporting practice growth.

What We Offer

• Competitive Pay: based on experience

• Monthly Bonus Opportunities: Earn additional income through our performance-based bonus program

• Comprehensive Benefits: Medical, dental, and vision insurance

• 401(k) Retirement Plan: Build toward your financial future

• Paid Time Off: Time away from work to recharge

• Paid Holidays: 6 paid holidays each year

• Career Growth: Opportunities to develop your skills and advance within a growing dental organization

• Specialty Experience: Work alongside dental specialists and gain experience coordinating advanced dental treatments

• Supportive Team Environment: Join a collaborative team focused on patient care, accountability, and professional growth

What You'll Do

As a Specialty Treatment Coordinator, you'll guide patients through their specialty treatment journey, from understanding recommended care to scheduling procedures and navigating financial arrangements.

Your responsibilities will include:

Patient Education & Treatment Coordination

• Present and explain specialty treatment plans in a clear, professional, and compassionate manner

• Help patients understand recommended procedures, treatment timelines, and next steps

• Build trust with patients and address questions or concerns about their treatment

• Work closely with specialists and clinical teams to ensure accurate treatment information and smooth patient transitions

• Provide a personalized, high-touch experience for patients considering advanced dental procedures

• Conduct timely patient follow-ups to help patients move forward with recommended care

Scheduling & Case Acceptance

• Coordinate specialty appointments and procedures to maintain organized, productive schedules

• Follow up with patients who have unscheduled treatment and help address barriers to moving forward

• Support treatment acceptance through effective communication, relationship-building, and patient education

• Identify scheduling opportunities and work with clinical teams to improve patient access to specialty services

• Maintain accurate records of treatment discussions, patient follow-ups, and scheduling activity

• Monitor treatment coordination goals and contribute to overall practice performance

Insurance & Financial Coordination

• Verify insurance benefits and communicate available coverage information to patients

• Explain treatment costs, estimated insurance benefits and available financial options

• Help patients understand their financial responsibilities before treatment

• Coordinate payment arrangements according to office policies

• Communicate clearly with patients regarding outstanding balances and payment expectations

• Collaborate with billing and clinical teams to resolve insurance or financial questions

Team Collaboration & Practice Growth

• Build strong working relationships with dental specialists, Office Leaders, and clinical team members

• Help ensure patients experience a smooth transition between general dentistry and specialty care

• Support office goals related to treatment acceptance, scheduling, patient satisfaction, and collections

• Identify opportunities to improve patient communication and treatment coordination processes

• Contribute to a positive, collaborative, and results-driven team environment

What We're Looking For

• Strong communication, interpersonal, and relationship-building skills

• Confidence discussing treatment recommendations, costs, and financial options with patients

• Ability to build trust and help patients feel comfortable making informed decisions

• Goal-oriented mindset with motivation to achieve measurable performance goals

• Strong organizational skills and attention to detail

• Ability to manage multiple priorities and follow up consistently

• Strong problem-solving skills and ability to address patient concerns professionally

• Positive attitude, coachable mindset, and willingness to learn

• Ability to work effectively with dental specialists, clinical teams, and office leadership

• Commitment to ethical, patient-centered communication and exceptional service

Preferred Qualifications:

• Previous experience as a Dental Treatment Coordinator, Specialty Treatment Coordinator, or Dental Patient Care Coordinator

• Familiarity with oral surgery, dental implants, endodontics, or other dental specialty procedures

• Experience presenting treatment plans and coordinating patient financing

• Knowledge of dental insurance verification, benefits, and patient financial arrangements

• Experience using dental practice management software

• Demonstrated success with patient follow-up, scheduling, and treatment acceptance

Build Your Future with Platinum Dental

At Platinum Dental, we're committed to creating opportunities for team members who want to grow professionally while making a meaningful difference in patients' lives.

As a Specialty Treatment Coordinator, you'll have the opportunity to develop valuable skills in specialty dentistry, patient communication, treatment coordination, and practice operations.

You’ll work alongside dental specialists, help patients navigate important treatment decisions, and play a key role in delivering the exceptional patient experience Platinum Dental is known for.

If you’re motivated by helping people, enjoy achieving goals, and want to build a rewarding career in a growing dental organization, this could be the opportunity for you.

$17 - $19 an hour