Treatment Coordinator

Premier Dental - Lakeside; Omaha (NE); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Paid time off (PTO)

401(k) with match

Job summary

Premier Dental in Omaha, NE is seeking a Front Desk professional to join a three-area role spanning Treatment Coordinator, Check-in, and Call Center. The ideal candidate will provide exceptional patient service, maintain accurate records, and support multiple front desk functions in a fast-paced environment.

Responsibilities include answering calls, scheduling, presenting treatment plans, collecting payments, and coordinating with doctors and staff.

Qualifications

• Prior dental office experience preferred but not required.
• Excellent written and verbal communication skills.
• Highly motivated and organized.
• Strong ability to troubleshoot problems.
• Likes working hard but likes to have fun, too.

Responsibilities

• Provide excellent customer service to patients and caregivers.
• Maintain patient records with strong attention to detail and adherence to HIPAA Privacy Practices.
• Serve as a liaison between the Doctors, other medical professionals, and patients, as appropriate.
• Answer inbound calls
• Present patients' walkouts & treatment plans
• Schedule appointments
• Answer patient questions regarding treatment, insurance, and their account
• Collect and post payments
• Discuss payment & financing options with patients
• Patient follow-up by email, text, and phone
• Heavy documentation & tracking of patient communications
• Electronically order prescriptions

Skills

Communication skills

Multitasking

Customer service

Attention to detail

Team player

Adaptability

Education

High School Diploma or equivalent

Job description

Overview

Premier Dental has an opening for a Front Desk position in Omaha, NE. As one of our amazing, long-standing Treatment Coordinators prepares for retirement, we’re looking for someone special to help fill some big shoes and join our dedicated team.

This candidate will work in all 3 areas of the Front Desk department: Treatment Coordinator, Check-in, and Call Center, and will have the opportunity to interact with patients both face-to-face and behind the scenes. The ideal candidate will have excellent communication skills, exceptional attention to detail, and a fantastic ability to multitask in a fast-paced environment. The most successful candidate will have the desire and ability to adapt to daily changes and move promptly & enthusiastically to any Front Desk position. You will work with a large team of dedicated, caring, and FUN dental professionals! We also offer a benefits package that includes health, dental, vision, and disability insurance plans, PTO, and a 401(k) with a match.

Premier Dental is a family-owned 25-operatory practice located in southwest Omaha. Our location is a standout in the community, not only for its large and beautiful building but also for the services provided under one roof: family, cosmetic, and sedation dentistry! We pride ourselves on a culture that fosters personal and professional growth in a positive, fun atmosphere. Voted Best of Omaha & Omaha Choice Awards.

Learn more about us at www.premiersmile.com

Compensation

• Starting at $22, pay based on experience
• Monthly bonus opportunities

Responsibilities

• Provide excellent customer service to all patients and caregivers.
• Maintain patient records with strong attention to detail and adherence to HIPAA Privacy Practices.
• Serve as a liaison between the Doctors, other medical professionals, and patients, as appropriate.
• Answer inbound calls
• Present patients' walkouts & treatment plans
• Schedule appointments
• Answer patient questions regarding treatment, insurance, and their account
• Collect and post payments
• Discuss payment & financing options with patients
• Patient follow-up by email, text, and phone
• Heavy documentation & tracking of patient communications
• Electronically order prescriptions

Qualifications

• Prior dental office experience preferred but not required (clinical or front desk)
• High school diploma or equivalent
• Highly motivated and organized
• Must possess excellent written and verbal communication skills
• Outstanding positive attitude and demeanor
• Strong ability to troubleshoot problems
• Likes working hard but likes to have fun, too