Treatment Coordinator

Rock Dental Brands; Kansas City (MO); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Career growth opportunities

Health coverage options

401K with company match

Paid time off

Dental and orthodontic care

Job summary

Rock Dental Brands is seeking a Treatment Coordinator to manage the new patient flow and enhance patient relations at the clinic. The TC will explain treatment plans and options to patients during consultations, ensuring clarity and comfort with every step.

The role emphasizes selling orthodontic treatments, understanding treatment plans, and delivering exceptional service. Occasional travel to the Waynesville office is included as part of responsibilities.

Qualifications

• Excellent verbal and written communication skills required.
• Ability to multitask and manage customer relations effectively.
• Sales mindset with ability to meet goals and close services.

Responsibilities

• Ensure new patient/parent/guardian understands the treatment.
• Present fees and provide payment options to the client.
• Convey a positive image of the practice.

Skills

Verbal communication

Written communication

Public interaction

Multitasking

Sales drive

Computer literacy

Job description

The Treatment Coordinator (TC) controls the new patient flow of the practice. The TC plays a vital role in customer relations and service. The Treatment coordinator's goal is to capture new patients and retain the existing patients through quality customer care. This is a position where you will be selling Orthodontic treatments and services to clients who have come into the clinic for treatment consultations. You must be an energetic individual with the ability to understand all aspects of the treatment plan and explain it to the patient.

Responsibilities

• Ensure the new patient/parent/guardian understands the treatment.
• Presents the fees for services and provides payment options to the client.
• Conveys a positive image of the practice.

Qualifications

• Must have the ability to work well with the public.
• Excellent verbal and written communication skills are required.
• Excellent attention to detail
• Ability to multitask.
• Must have the drive to succeed in sales and to meet goals

Qualities needed to be successful in this role

Someone with exceptional customer service skills, computer literacy, works independently and anticipates team and doctor needs. Overall, someone who is respectful to fellow team members, patients, and the Doctor and is genuinely nice and kind. If you offer all this and more, then we would love to meet you.

Total Rewards:

You’ll be welcomed into a winning culture that encourages continuous improvement, a challenging and rewarding work environment with a genuine desire to see each other succeed. We will also provide the following:

• Support you Professionally: Competitive pay, career growth opportunities, talented and motivated team who care about each other, our mission, and our patients.
• Support your Health & Well-being: flexible health and insurance options, including employer-paid pre-tax Health Savings Account, Employee Assistance Program, and complimentary dental and orthodontic treatments that help you and your family stay on track.
• Life Balance: Paid time off and holiday pay.
• Planning for the future: plan for the future with an industry-leading 401K retirement plan with matching company contributions.

* This position will travel to our office in Waynesville*