Treatment Coordinator

Guardian Dentistry Partners; Charlotte (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Treatment Coordinator to ensure patients receive the necessary treatment and understand their options. This role involves coordinating communications between doctors and patients, managing appointments, and assisting with insurance inquiries. You will play a vital role in presenting treatment plans and ensuring a smooth patient experience. If you possess strong interpersonal skills and a passion for patient care, this opportunity offers a chance to make a significant impact in a supportive environment.

Benefits

Paid Vacation

401k with Matching Contributions

Health, Dental, Vision Plans

Life and Disability Insurance

Qualifications

• High school diploma required with office experience preferred.
• Knowledge of dental software is a plus.

Responsibilities

• Coordinate communications between doctors and patients for treatment.
• Assist with patient inquiries including insurance questions.
• Prepare and present financial treatment plans to patients.

Skills

Interpersonal Skills

Effective Verbal Communication

Customer Service

Conflict Resolution

Data Entry

Education

High School Diploma

Tools

Dental Software

Job description

Join to apply for the Treatment Coordinator role at Guardian Dentistry Partners

2 weeks ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

PRIMARY RESPONSIBILITIES

Primarily responsible for ensuring patients understand and schedule for necessary treatment. Other responsibilities include coordinating communications between doctors and patients, helping to build and maintain a doctor/hygiene schedule, assisting with patient inquiries including insurance questions, organizing and presenting patient treatment plans with financial obligations, and obtaining patient agreement. May also be required to assist with general front office duties.

Location:

FRESHDental Park Road

Job Description

PRIMARY RESPONSIBILITIES

Primarily responsible for ensuring patients understand and schedule for necessary treatment. Other responsibilities include coordinating communications between doctors and patients, helping to build and maintain a doctor/hygiene schedule, assisting with patient inquiries including insurance questions, organizing and presenting patient treatment plans with financial obligations, and obtaining patient agreement. May also be required to assist with general front office duties.

SPECIFIC DUTIES

Consultation Management

• Conduct patient consultations
• Calculate fees for treatment based on various fee schedules
• Assist patients with financing options, insurance questions, and treatment concerns
• Maintain and use tickler files and delayed treatment files
• Notify patients when pre-estimates come back and schedule appointments after financial arrangements
• Prepare treatment consent forms, including surgical, endodontic, and general consents
• Record chart entries from conversations when appropriate
• Manage doctor charts for treatment plans, conferences, and communications
• Prepare financial treatment plans and present options to patients
• Assist with consultation appointments as directed by the doctor
• Make all financial arrangements with the patient after the doctor leaves the consultation room

Patient Management

• Set up appointments with specialists or general dentists and coordinate with their offices
• Ensure accurate status tracking of patients within the system
• Schedule treatment after specialist or dentist completes their work
• Handle questions from patients or other dentists about treatment
• Meet with the doctor daily to review schedules and important information

Insurance

• Update insurance information regularly
• Organize materials for insurance claims
• Assist with posting correct treatment codes for billing
• Verify patient benefits and treatment history as needed

Inventory Management

• Monitor dental office equipment to ensure proper functioning

Office Participation

• Participate actively in staff meetings
• Perform other tasks as assigned by the office manager

Education/Experience

PERSONNEL REQUIREMENTS

• High school diploma
• Legible handwriting
• Knowledge of Dental Software is a plus
• Office experience desired

Interpersonal Skills

• Good interpersonal skills for rapport with patients and staff
• Effective verbal communication
• Team player
• Adaptability to office policy improvements
• Conflict resolution experience
• Customer service or patient relations experience
• Quick response and accurate data entry
• Communicate concerns to Office Manager

Compensation & Benefits

• Guaranteed hourly rate
• Paid vacation and holidays
• 401k with matching contributions
• Benefits (offered at 30+ hours)
• Health, dental, vision plans
• Life and disability insurance

FLSA Status:

Non-Exempt

We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability, or other protected statuses. Reasonable accommodations will be made for qualified individuals with disabilities unless undue hardship occurs.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Health Care Provider
• Industries: Hospitals and Health Care