Treatment Coordinator

Smile Grand Haven; Brentwood (TN); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Treatment Coordinator, where your role is crucial in providing patients with a top-tier experience. You will be responsible for managing treatment plans, collecting payments, and ensuring patients understand their options. Enjoy a work-life balance with generous paid time off and professional growth opportunities. This role offers a chance to make a significant impact in a supportive environment, perfect for those passionate about patient care and customer service.

Benefits

Work Life Balance

3 Weeks Collective Paid Time Off

8 Paid Holidays

Paid Parental Leave

Medical/Vision/Dental Benefits

401k Match

Professional Growth and Career Advancement Opportunities

Qualifications

• Experience in customer service and sales is essential.
• Preferred experience in a dental office setting.

Responsibilities

• Build patient relationships and provide exceptional customer service.
• Act as a liaison between the practice and the patient.
• Review treatment plans and discuss financial options.

Skills

Customer service

Sales experience

Dental office experience

Job description

Job Description

Our treatment coordinators are vital in providing our patients with a best-in-class experience. Through patient education, our treatment coordinators ensure our patients fully understand what their treatment plans involve and help to increase case acceptance. The Treatment Coordinator is responsible for managing treatment plans, collecting co-pays and balances, and scheduling patients for their next visit. By joining our team, you will have:

• Work Life Balance

• 3 Weeks Collective Paid Time Off & 8 Paid Holidays

• Paid Parental Leave

• Medical/Vision/Dental Benefits

• 401k Match

• Professional Growth and Career Advancement Opportunities

Key Responsibilities

• Build patient relationships and provide exceptional customer service by creating a calm and warming environment.

• Act as a liaison or case manager between the practice and the patient.

• Review treatment plan with patients, answer questions and concerns, discuss financial options, and make financial agreements regarding treatment, cost, and method of payment

• Collect payments and copays.

• Monitor, schedule, and call patients to fill any Doctor or Hygiene openings.

• Ensure that patients with outstanding balances are informed of the practice’s financial policy.

• Schedule new patients within two to four days of their initial call.

• Ensure that all patient records are current and accurate.

Qualifications:
Qualifications

• Customer service/sales experience

• Dental office experienced (preferred)

Additional Information

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Working Environment & Physical Requirements

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.