Treatment Coordinator

Diamond Braces Orthodontist: Braces & Invisalign; Center Square (PA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Performance-based bonus opportunities

Health, dental, and vision insurance

401(k) retirement plan with company</n

Paid time off (PTO)

Discounted orthodontic care for you &

Career growth and leadership机会

Job summary

Diamond Braces is looking for a Treatment Coordinator to help patients start their journey toward a confident smile. This role centers on converting consultations to starts, explaining orthodontic options, and guiding patients through insurance and financing options.

You will work with doctors and staff to ensure a smooth patient experience and strong team collaboration. The position is in-person, full-time, with opportunities for growth and competitive benefits.

Qualifications

• Experience in sales, retail or customer service.
• Excellent communication and people skills.
• Comfort using computers and office software.
• Goal-oriented mindset with a passion for helping others.
• Bilingual (a plus).
• Previous experience in a dental or medical office is an advantage.

Responsibilities

• Convert consultations into starts: Meet or exceed monthly conversion goals by helping patients begin treatment.
• Educate patients: Explain options and show the long-term benefits of orthodontic care in simple, friendly terms.
• Build trust: Use strong communication and active listening to answer questions and make patients feel confident in their choices.
• Manage appointments: Keep the schedule running smoothly to reduce wait times and improve the patient experience.
• Verify insurance: Confirm eligibility, explain coverage, and guide patients through financial details clearly.
• Support the clinical team: Work closely with doctors and staff to deliver seamless patient care.
• Adapt and assist: Step in where needed to keep the office running efficiently.
• Maintain cleanliness and organization: Keep your workspace neat and safe for patients and team members.

Skills

Sales experience

Customer service

Excellent communication

People skills

Bilingual

Dental/medical office experience (adv)

Job description

Who We Are

At Diamond Braces, we believe everyone deserves a healthy, confident smile. Our mission is to provide affordable, accessible orthodontic care with a focus on top tier service - what we call the "AAA Experience". Every day, we live by our promise: No Smile Left Behind.

Treatment Coordinator

Join Diamond Braces as a Treatment Coordinator and help patients start their journey to a confident, healthy smile. This is a people-first, results-driven role where your success is measured by how many patients your help begin treatment.

Ready to make smiles your business?

Why You'll Love Diamond Braces

At Diamond Braces, we invest in your growth. You'll get the tools, training, and support you need to grow your career and achieve your goals - all while making a real difference in people's lives.

What You'll Do

• Convert consultations into starts: Meet or exceed monthly conversion goals by helping patients begin treatment.
• Educate patients: Explain options and show the long-term benefits of orthodontic care in simple, friendly terms.
• Build trust: Use strong communication and active listening to answer questions and make patients feel confident in their choices.
• Manage appointments: Keep the schedule running smoothly to reduce wait times and improve the patient experience.
• Verify insurance: Confirm eligibility, explain coverage, and guide patients through financial details clearly.
• Support the clinical team: Work closely with doctors and staff to deliver seamless patient care.
• Adapt and assist: Step in where needed to keep the office running efficiently.
• Maintain cleanliness and organization: Keep your workspace neat and safe for patients and team members.

What Makes You a Great Fit

• Experience in sales, retail or customer service.
• Excellent communication and people skills.
• Comfort using computers and office software.
• Goal-oriented mindset with a passion for helping others.
• Bilingual (a plus).
• Previous experience in a dental or medical office is an advantage.

Benefits

• Performance-based bonus opportunities.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off (PTO).
• Discounted orthodontic care for you and your family.
• Career growth and leadership opportunities.

Job Type: Full-time

Compensation: Pay range starting at $18.00 an hour; final offer will be determined by experience, skills, and qualifications.

Job Location: In-person; local travel between offices may be required.

Work Hours: Monday-Thursday (8:30 am - 6 pm or 9:30 am - 7 pm), Friday (8:30 am - 5 pm), Saturday (8:30 am - 4 pm)