Treatment Coordinator

Choice-Healthcare-Services; Avondale (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Wellbeing

Growth opportunities

Leadership support

Team events

Benefits package

Job summary

Choice Healthcare Services in Avondale, AZ seeks an Orthodontic Treatment Coordinator to guide new patients through exams, treatment options, and fees, ensuring they leave well-informed. The role builds rapport, confirms appointments, and supports the office, doctor, and team.

Responsibilities include presenting plans, documenting findings, managing recalls, and educating patients about veneers, implants, crowns, and ortho options, while coordinating letters and follow-ups.

Qualifications

• High school diploma or equivalent.
• 1+ years of dental/orthodontic treatment planning experience, preferred.
• 6+ months of sales experience, preferred.
• Bilingual in Spanish, preferred.

Responsibilities

• Personal confirmation of all exam, observation, and recall patients.
• Maintains a low percentage of no-shows by confirming patient appointments the two nights before.
• Schedule New Patient appointments to maintain a full productive exam schedule every day.
• Confirm paperwork to ensure timely patient care.
• Put patients and parents at ease with a friendly meet and greet.
• Introduce patients to the office and provide tours.
• Discuss treatment plans with patients/parents.
• Document diagnostic findings and treatment recommendations.
• Explain office policies and procedures.
• Manage contracts and follow-up appointments in Practice Management System.
• Maintain recall system and start conversion goals.
• Prepare and send patient letters to doctors and patients.
• Follow up on exam patients and track pending cases.
• Notify Doctors of required letters or x-ray readings to finalize exams.
• Assist with front desk duties as needed.
• Explain financial arrangements and obtain signatures.
• Educate patients about treatment options and dental benefits.
• Use office technology (photos, intraoral camera) for patient education.
• Monitor treatment plans and case acceptance.

Skills

Spanish language

Education

High school diploma or equivalent

Job description

Overview

Orthodontic Treatment Coordinator

Summary:The Treatment Coordinator is responsible for the ideal New Patient experience, Has the ability to follow the full assessment by the doctor. Spends time with the patients to answer questions related to treatment and fees. Someone who is responsible to ensure that patients leave well informed, with all their questions answered about treatment options and alternative fees introduced.

At CHOICE Healthcare Services, our mission is to provide everyone access to the healthcare they need. CHOICE is the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high quality care to children in our communities.

What we provide to you as a CHOICE teammate:

• Care for your wellbeing and work-life balance
• Professional and personal growth
• Experienced leadership support
• Fun and supportive team dynamic with events and celebrations
• Comprehensive benefit package

Responsibilities

Essential Duties and Responsibilities:include the following. Other duties may be assigned.

• Personal confirmation of all exam, observation, and recall patients
• Maintains a low percentage of no-shows by confirming patient appointments the two nights before and continually monitoring and moving
• New Patient appointments to maintain a full productive exam schedule every day
• At confirmation call, reminding patients to fill out paperwork if they have not already to ensure patient is seen in a timely manner
• Putting patients and parents at ease with a friendly meet and greet
• Introducing patients to the office
• Presenting office tour with patients and parents
• Support of the office, doctor, and team members
• Discussion of treatment plan with patients/parents
• Documentation of diagnostic findings, detailed treatment recommendations and any other pertinent information discussed during the initial consultation by the doctor or treatment coordinator
• Explanation of office policies and procedures
• Schedules contract, records and any follow up appointments needed in Practice Management System
• Maintain and utilize recall system
• Maintaining start conversion percentage goal of 65% per month
• Enter/print/mail patient letters to patients and doctors
• Pre-write/print new patient exam letters to doctors and extraction/prescription letters for doctors to review and sign
• Follow up on exam patients. Utilize a tracking spreadsheet to track and document at least 3 contacts post-exam with all pending exam patients or more with strong pending patients
• Reminds Doctors of any needed letters, x-ray readings, emails to referring doctors, etc. that are required to finish the New Patient exam process and enroll the patient into treatment
• Back up-front desk by being third on phones
• Prepares contracts - discusses financial arrangements-has responsible party sign
• Explains risks and limitations and has patient sign
• Enters treatment plan in chart/computer
• Maintains cleanliness and neatness of work area
• Educating and discussing the dentist's treatment plan, after the dentist has diagnosed and reviewed the treatment with a patient
• Discussing dental benefits when applicable
• Sending pre-estimates and following up with patients
• Educating patients about veneers, implants, crowns, bridges, Ortho, Perio and any other treatment that was diagnosed by the dentist.
• Utilizing technology in the office, e.g. digital photos, intra oral camera photos when educating patients and discussing treatment
• Dealing with difficult patients and doing public relation calls to patients
• Monitoring treatment plans and case acceptance

Qualifications

Education and/or Experience

• High school diploma or equivalent
• 1+ years of experience with dental or orthodontic treatment planning experience, preferred
• 6+ months of sales experience, preferred
• Bilingual in Spanish, preferred