Treasury Management Technical Support II

First Horizon Corp.; Memphis, Northern (TN, KY); Hybrid; USD 50,000 - 75,000; Full time

Job summary

First Horizon Corp. is seeking a Treasury Management Support professional in Memphis to handle incoming calls, resolve issues on the first contact, and deepen banking relationships through needs-based product recommendations.

Maintain expertise in Treasury Management tools, stay updated on system changes, and ensure policy compliance while delivering clear, professional client service and training on TM products.

Responsibilities

• Take incoming calls to fulfil service requests and provide technical assistance.
• Build rapport and deepen client relationships by resolving issues on the first call.
• Maintain an advanced knowledge of Treasury Management tools and services from both an end-user and technical perspective.
• Present needs-based product recommendations to deepen the banking relationship.
• Stay abreast of all changes, developments and enhancements for all systems and products.
• Ensure all audit and security policies and procedures are followed in accordance with Bank policies and Federal regulations.
• Navigate effectively and efficiently through multiple systems.
• Possess and demonstrate a high level of professionalism.
• Communicate in a clear, concise and professional manner.
• Provide client focused solutions while being compliant with bank Policies and Procedures.
• Partner with other departments within the organization to fulfill client requests.
• Work closely with Treasury Management Sales, Product and Implementation groups.
• Track client issues to identify product and process improvements or clients at risk due to frequent problems.
• Provide client training and support on the use of TM Products.
• Other duties and projects as assigned.

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Take incoming calls to fulfil service requests and provide technical assistance.

• Build rapport and deepen client relationships by resolving issues on the first call.

• Maintain an advanced knowledge of Treasury Management tools and services from both an end-user and technical perspective.

• Present needs-based product recommendations to deepen the banking relationship.

• Stay abreast of all changes, developments and enhancements for all systems and products.

• Ensure all audit and security policies and procedures are followed in accordance with Bank policies and Federal regulations.

• Navigate effectively and efficiently through multiple systems.

• Possess and demonstrate a high level of professionalism.

• Communicate in a clear, concise and professional manner.

• Provide client focused solutions while being compliant with bank Policies and Procedures.

• Partner with other departments within the organization to fulfill client requests.

• Work closely with Treasury Management Sales, Product and Implementation groups.

• Track client issues to identify product and process improvements or clients at risk due to frequent problems.

• Provide client training and support on the use of TM Products.

• Other duties and projects as assigned.