Treasury Management Sales Associate

First Merchants Brand; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401k

Health Savings and Flexible Spending

Vacation/Sick Time

Paid Holidays

Tuition Reimbursement

Additional Benefits

Job summary

First Merchants Bank is seeking a Treasury Management Sales Associate to join our Indianapolis team. You will drive growth of treasury management services, engage with clients to understand needs, and deliver tailored solutions. The role emphasizes building relationships, needs assessments, and collaboration with internal teams.

You will develop sales strategies to meet targets, provide TM tool training, and work with the Treasury Management Officer on onboarding and ongoing client success.

Qualifications

• High school diploma or GED is required.
• At least 1 year of financial services or related experience.

Responsibilities

• Drive growth of treasury management services by engaging with clients to understand financial needs and tailor solutions.
• Build and maintain strong client relationships, conduct needs assessments, and collaborate with internal teams.
• Develop sales strategies to meet targets and provide training on treasury management tools.
• Collaborate with Treasury Management Officer on joint calls to deliver onboarding experiences.
• Ensure SLA compliance and proactive client follow-through through onboarding and post-training.

Skills

Attention to detail

Organizational skills

Problem-solving skills

Verbal and written communication

Multi-tasking

Microsoft Office Suite

Excel

Word

PowerPoint

Independent worker

Treasury Management familiarity

Education

High school diploma or GED

Tools

Microsoft Office Suite (Excel, Word, PowerPoint)

Job description

Job Category: Relationship Management/Sales

Requisition Number: TREAS012689

• Posted : July 31, 2026
• Full-Time

Locations

Showing 1 location

Indianapolis HQ
8711 River Crossing Boulevard
Indianapolis, IN 46240, USA

Indianapolis HQ
8711 River Crossing Boulevard
Indianapolis, IN 46240, USA

First Merchants Bank is seeking a Treasury Management Sales Associate to join our team! This position is responsible for driving the growth of treasury management services by engaging with clients to understand their financial needs and providing tailored solutions. This role involves building and maintaining strong client relationships, conducting needs assessments, and collaborating with internal teams to deliver exceptional service. The associate will stay informed about treasury products and market trends, develop sales strategies to meet targets, and provide training and support to clients on treasury management tools. This position is key to enhancing client satisfaction and contributing to the overall success of the organization.

• Client Retention: Proactively engage with clients to ensure satisfaction with treasury management solutions, address concerns, and identify opportunities to strengthen relationships, reducing attrition. Collaborate with TMO to implement retention strategies.
• Cross-selling / Upselling: Proactively identify client needs by leveraging client interactions and data to uncover additional treasury management needs, proactively recommending solutions to clients that optimize cash flow, streamline operations, and mitigate risk.
• Joint Calls with Treasury Management Officer (TMO): Collaborate with TMO on joint calls to deliver an exceptional onboarding experience for clients, identifying sales opportunities during interactions.
• Client Education: Ensure clients fully understand the onboarding process for new relationships and services, effectively communicating the value of TM and identifying additional solutions that may benefit them.
• Client Retention: Regularly review client activities and accounts. Identify opportunities to cross-sell / up-sell TM services
• Information Gathering: Collect and verify all necessary documentation and information from clients prior to submitting new Treasury onboarding requests, ensuring a smooth and efficient setup process.
• Service Level Agreement Compliance: Guarantee that requests are entered within the required Service Level Agreement (SLA) once complete documentation has been received, maintaining a focus on timeliness to enhance client satisfaction.
• Client Follow-Through: Maintain proactive follow-through with clients throughout the onboarding process, ensuring they are informed about the status of their services and identifying any additional needs that may arise.
• Post-Training Follow-Up: Conduct follow-up conversations with clients post-training to assess satisfaction, gather feedback, and promote any additional services or upgrades that could enhance their experience.
• Collaboration with TMO: Address any issues or concerns related to requests and onboarding with TMO, maintaining open lines of communication to foster a team-oriented approach to client service.
• Special Pricing Requests: Accurately complete any special pricing requests, working closely with clients to understand their needs and maximizing opportunities for upselling or cross-selling.
• Complex Issue Resolution: Partner with Treasury Solutions on complex issues, leveraging expertise to provide clients with tailored solutions and promoting additional services where appropriate.
• Exceptional Customer Service: Deliver outstanding customer service to Treasury Management clients, actively listening to their needs and providing solutions that align with their financial goals.
• Feedback Loop with TMO: Maintain an open feedback loop with the TMO regarding client interactions and sales opportunities, fostering a collaborative approach to sales and service delivery.
• CRM Tracking & Maintaining and Updating – TM Tracker

To be successful in this position, we require the following:

• High school diploma or equivalent (GED).
• A minimum of one (1) year of financial services or related experience.

The following would be a plus:

• Strong attention to detail and organizational skills
• Problem-solving skills
• Excellent verbal and written communication abilities
• Ability to work in face paced environment and manage multiple priorities
• Proficiencies in Microsoft Office Suite – particularly excel, word and PowerPoint
• Familiarity with Treasury Management services is a plus
• Ability to work independently

First Merchants offers the following:

• Medical, Dental and Vision Insurance
• 401k
• Health Savings and Flexible Spending Accounts
• Vacation/Sick Time
• Paid Holidays
• Tuition Reimbursement
• Additional Benefits

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."

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Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.