Treasury Management Operations Support Specialist I & II

Dexian; Roseville (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Dexian is seeking a detail-oriented Treasury Management Operations Support Specialist to support daily treasury management operations, onboarding, and customer service for internal teams and clients. The role requires knowledge of ACH, RDC, Positive Pay, Lockbox, and Wire Services, with opportunities to lead on onboarding, training, and risk assessments.

Ideal candidates have banking operations experience, strong communication skills, and the ability to manage multiple tasks in a fast-paced

Qualifications

• 1–2 years banking experience (Level I)
• 2–3 years treasury management or banking operations experience
• Strong customer service and relationship management skills
• Proficiency with MS Office tools including Excel, Word, and Outlook

Responsibilities

• Process and reconcile treasury transactions including ACH, RDC, Positive Pay, check returns, and wires.
• Coordinate onboarding and implementation of treasury management services.
• Provide technical support and training on treasury platforms and products.
• Maintain accurate customer files, documentation, and reports.
• Support risk reviews and process improvements.

Skills

Customer service

Communication

Organization

Time management

MS Office

Technical support

Collaborative

Education

AAP certification (preferred)

Tools

CRM software

BI reporting tools

MS Excel

Microsoft Outlook

Job description

We are seeking a detail-oriented and customer-focused Treasury Management Operations Support Specialist to join our treasury management team. This role supports daily treasury management operations, customer onboarding, technical and operational services, and delivers high-quality support to both internal teams and external clients. The ideal candidate will have experience in banking operations and knowledge of treasury management products such as ACH, Remote Deposit Capture (RDC), Positive Pay, Lockbox, and Wire Services. Based on experience, responsibilities may include supporting more complex onboarding processes, account analysis, customer training, service proposals, risk reviews, and process improvement initiatives. This position provides an excellent opportunity to deepen treasury management expertise within a collaborative, customer-centric environment.

Key Responsibilities

Position Summary

• Treasury Management Operations: Process and reconcile treasury transactions including ACH transactions and returns, RDC activity, Positive Pay exceptions, check returns, armored carrier deposits, and pass-through deposits. Complete operational reports, checklists, reconciliations, and tracking activities accurately and on time. Manage third-party vendor fees and maintain complete operational and customer documentation. Develop and update custom reports using CRM and business intelligence tools. Support timely customer service by managing departmental email and voicemail.
• Customer Onboarding & Support: Coordinate the onboarding and implementation of treasury management services. Collect, review, and maintain service agreements and documentation. Provide technical support and troubleshooting for treasury management platforms and products. Conduct customer training on applicable products, procedures, controls, and regulatory requirements. Monitor onboarding progress and ensure a positive and consistent customer experience.
• Customer Service & Relationship Management: Offer responsive service to business customers and internal teams. Collaborate with relationship managers, business development, and branch staff to address customer needs. Respond promptly to inquiries and interest forms related to treasury management services. Participate in client meetings, presentations, and service discussions. Review account activity to identify customer needs and support service proposals.
• Risk & Compliance: Gather and analyze account activity data to support ACH and RDC risk assessments and periodic reviews. Identify activity concerns and recommend updates to limits or controls as needed. Maintain accurate and compliant customer files. Adhere to organizational policies, internal controls, and relevant banking regulations. Stay informed on treasury management products, industry standards, and regulatory developments.
• Team Collaboration: Engage in cross-training to ensure operational continuity. Contribute to process improvements to enhance efficiency, accuracy, and service quality. Support departmental projects and perform additional duties as required.

Required Qualifications

• Level I: Minimum 1-2 years of banking experience.
• Level II: Minimum 2-3 years of treasury management services, banking operations, or related financial experience.
• Strong customer service and relationship management skills. Excellent communication, presentation, and interpersonal skills. Superior organization, time management, and attention to detail. Ability to handle multiple responsibilities in a fast-paced environment. Proficiency with MS Office tools including Excel, Word, and Outlook. Ability to provide both technical and operational support. Professional judgment, collaborative approach, and a commitment to accuracy.

Preferred Qualifications

• Experience in treasury management, cash management, commercial banking, or financial operations.
• Support experience with ACH, RDC, Positive Pay, Lockbox, and Wire Services.
• Skilled in using CRM and business intelligence reporting tools.
• ACH Accredited Professional (AAP) certification or willingness to obtain within the first year.
• Experience delivering customer training or presentations.

Why This Opportunity May Be Appealing

Join a forward-thinking treasury management team where your operational expertise and customer service skills will make a meaningful impact. This role offers a clear path for professional development, including certification and career growth within treasury management and banking operations. Work in a collaborative, team-oriented environment that values continuous improvement and recognizes the importance of delivering exceptional service. Benefit from a competitive salary, comprehensive benefits, and an environment that supports work-life balance and employee development.

Desired Skills and Experience

• Strong customer service and relationship management skills.
• Excellent written, verbal, presentation, and interpersonal communication skills.
• Strong organization, time management, prioritization, and attention to detail.
• Ability to manage multiple responsibilities in a fast-paced environment.
• Proficiency with MS Office, including Excel, Word, and Outlook.
• Ability to provide technical and operational support to customers and internal partners.
• Professional judgment, a collaborative approach, and a commitment to accuracy.

Preferred Qualifications

• Treasury management, cash management, commercial banking, or financial operations experience.
• Experience supporting ACH, RDC, Positive Pay, Lockbox, and Wire Services.
• Experience using CRM and business intelligence tools to create reports.
• ACH Accredited Professional (AAP) certification, or willingness to obtain the certification within the first year of employment.
• Experience conducting customer training or presentations.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.