Treasury Client Services Specialist (Onsite, Career Growth)

Regions; Hoover (AL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Bank is seeking a Client Services Specialist in Hoover, AL to be the first contact for commercial clients using treasury management products. You will provide phone/email support, troubleshoot issues, and coordinate with internal teams to resolve transactions.

This 100% onsite role requires strong communication, typing, and customer-service skills. The position offers training, a standard full-time schedule with shifts, overtime eligibility, and a comprehensive benefits package.

Qualifications

• High School Diploma or GED is required.
• 1 year of customer service or treasury management experience.
• Ability to read stable and scrolling text and images on screen.
• Ability to communicate verbally using headset or microphone.
• Ability to type and make on-screen selections.
• Ability to work at a computer for extended periods.

Responsibilities

• Provides ongoing support by phone or email for treasury management products and services which can be complex in nature.
• Performs remote troubleshooting through diagnostic techniques and pertinent questions.
• Trouble shoots file mapping and advises on necessary changes.
• Takes full ownership in researching and resolving complex banking issues.
• Handles client phone interaction while documenting events in the call tracking system.
• Manages workload to ensure issues are resolved promptly.
• Acts as liaison between departments to resolve disputes and payment processing issues.
• Receives instruction from senior associates.

Skills

Strong typing

Clear communication

Problem solving

Time management

Customer focus

Call handling

Teamwork

Education

High School Diploma or GED

Bachelor's degree or technical certification

Tools

Call tracking system

Job description

Regions Bank is seeking a Client Services Specialist in Hoover, AL to be the first contact for commercial clients using treasury management products. You will provide phone/email support, troubleshoot issues, and coordinate with internal teams to resolve transactions.

This 100% onsite role requires strong communication, typing, and customer-service skills. The position offers training, a standard full-time schedule with shifts, overtime eligibility, and a comprehensive benefits package.