Client Services Specialist - Hoover, AL

Regions; Hoover (AL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Bank is seeking a Client Services Specialist in Hoover, AL to be the first contact for commercial clients using treasury management products. You will provide phone/email support, troubleshoot issues, and coordinate with internal teams to resolve transactions.

This 100% onsite role requires strong communication, typing, and customer-service skills. The position offers training, a standard full-time schedule with shifts, overtime eligibility, and a comprehensive benefits package.

Qualifications

• High School Diploma or GED is required.
• 1 year of customer service or treasury management experience.
• Ability to read stable and scrolling text and images on screen.
• Ability to communicate verbally using headset or microphone.
• Ability to type and make on-screen selections.
• Ability to work at a computer for extended periods.

Responsibilities

• Provides ongoing support by phone or email for treasury management products and services which can be complex in nature.
• Performs remote troubleshooting through diagnostic techniques and pertinent questions.
• Trouble shoots file mapping and advises on necessary changes.
• Takes full ownership in researching and resolving complex banking issues.
• Handles client phone interaction while documenting events in the call tracking system.
• Manages workload to ensure issues are resolved promptly.
• Acts as liaison between departments to resolve disputes and payment processing issues.
• Receives instruction from senior associates.

Skills

Strong typing

Clear communication

Problem solving

Time management

Customer focus

Call handling

Teamwork

Education

High School Diploma or GED

Bachelor's degree or technical certification

Tools

Call tracking system

Job description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Client Services Specialist serves as first point of contact for commercial and business clients utilizing treasury management products and services.

Primary Responsibilities

• Provides ongoing support by phone or email for treasury management products and services which can be complex in nature
• Performs remote troubleshooting through diagnostic techniques and pertinent questions
• Trouble shoots file mapping and advises on necessary changes
• Takes full ownership in researching and resolving complex banking issues
• Handles client phone interaction while simultaneously documenting the events in the call tracking application
• Manages workload to ensure issues are resolved promptly
• Serves as a liaison between assigned departments and other areas of the bank to resolve transaction disputes/inquiries and payment processing issues
• Receives instruction, guidance and direction from more senior level associates

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED
• One (1) year of customer service or treasury management experience
• Ability to accurately observe stable and scrolling on-screen text and images
• Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
• Ability to operate a keyboard and mouse to type and make on-screen selections
• Ability to work at a computer for extended periods of time

If applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications will be required:

• Download speed of at least 50 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
• Upload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
• Must test on speedtest.net to confirm download speed or provide documentation from provider
• Must be directly connected to the Internet Router via ethernet cable. Satellite Internet, Wi-Fi and Wi-Fi extenders are not allowed.

Preferences

• Bachelor's degree or technical certification
• Technical support experience

Skills and Competencies

• Ability to diagnose and resolve basic technical issues
• Ability to handle calls with professionalism, demonstrating a sense of ownership, with a goal of one call resolution achieving established service standards
• Adaptability and flexibility to quickly adjust to changing environments and product offerings
• Customer-oriented and cool-tempered
• Good analytical and problem-solving skills
• Strong typing skills
• Superior communication skills required including clear verbal communication over the phone, and the ability to provide concise and accurate written communication to business customers through email as appropriate

Strongly preferred:

One (1) year call center experience

Schedule:

Training hours- Monday-Friday 8am-5pm

10 weeks

Following Training

40 hours between 6am-7pm Monday-Friday

Shifts will be assigned based on business needs

Onsite Requirement: This position is 100% onsite. After approximately 6 to 9 months, work arrangement flexibility may be reviewed based on business needs, performance, and operational requirements, with the potential for remote work consideration at that time.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

Job Range Target:

Minimum: $37,750.00 USD

Median: $44,940.00 USD

Incentive Pay Plans: This job is not incentive eligible.

Benefits Information

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.

https://www.regions.com/about-regions/welcome-portal/benefits

Location Details

Riverchase Operations Center

Location:

Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.