TRE Training Coordinator

The Resource Exchange; Colorado Springs (CO); Hybrid; USD 33,000 - 35,000; Full time

Benefits offered by this job

Health, dental & vision benefits

Flexible work environment

Paid time off

Public student loan forgiveness

Volunteer opportunities

Growth & development

Job summary

The Resource Exchange in Colorado Springs is seeking a TRE Training Coordinator to lead training for CMA Case Managers. You will mentor staff, design onboarding, and ensure compliance with Medicaid Waivers and state guidelines.

This hybrid role emphasizes hands-on coaching, collaboration with the Learning and Staff Development team, and updating training tools. Experience in case management or Medicaid Waiver coordination and a Bachelor's degree are preferred.

Qualifications

• Bachelor’s degree or equivalent experience in Human Services, Case Management, Social Work, or related field.
• Experience in training or mentoring staff is preferred.
• Strong knowledge of Medicaid Waivers and state plan benefits is required.

Responsibilities

• Provide mentorship and technical support to CMA Case Managers.
• Lead onboarding, shadowing, and training experiences to meet performance expectations.
• Train on Medicaid Waivers (CES, CHRP, CHCBS, SLS, DD, EBD, State Plan services).
• Collaborate with Training Specialists to design a comprehensive training program.
• Stay current with HCPF policies and TRE standards.

Skills

Training/coaching

Communication

Collaboration

Leadership

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft 365

Care/Case Management systems (CCM, Bridge)

Job description

Join a Winning Team at One of Colorado's Best Workplaces!The Resource Exchange (TRE)At TRE, we don't just provide services – we transform lives. Our commitment to empowering individuals and creating inclusive communities has earned us recognition as one of Colorado’s top employers for five consecutive years. But don't just take our word for it:\"The standard of work and the culture of providing excellent service is something I’m proud to be a part of.\" Current TRE Staff Member, November 2024Why TRE is the Place for You:• Make an Impact: Advocate for and empower people of all ages and abilities, from infants to seniors, creating lasting change through collaboration with families, communities, and partners.• Work with Purpose: As part of a dedicated team, you’ll help strengthen families and promote inclusion in communities across El Paso, Pueblo, Teller, and Park counties.• Enjoy a Positive Work Environment: Join a culture that’s consistently recognized as one of the Best Workplaces in Colorado.Who We Are:At The Resource Exchange, we pride ourselves on being a team of over 400 passionate and talented staff who serve more than 12,000 individuals. From those with disabilities and mental health challenges to those in need of long-term care, we provide person-centered support focused on independence, inclusion, and collaboration.What We Offer:• Comprehensive Benefits: Health, dental, vision, Lifestyle Spending Account for health and wellness, plus pet insurance for your furry friends• True Flexibility: Flexible work schedules to fit your life (yes, we really mean it!).• Generous Time Off: Paid Time Off with your birthday off, paid holidays, and time to celebrate what matters most to you.• Public Student Loan Forgiveness: We're invested in your future.• Volunteer Opportunities: Paid time off to give back to the community.• Growth & Development: Leadership, career advancement, and workgroup opportunities to help you thrive.Come thrive with us! At TRE, your passion for service will be recognized, and you'll be part of a culture that celebrates making a difference.Ready to join one of Colorado’s Best Workplaces? Apply todayPosition Title: TRE Training CoordinatorDepartment: People Services DepartmentReports to: Director of Learning & Staff DevelopmentFLSA: Non-exemptSupervisor Responsibilities: N/AStarting Range: $24.16 - $25.09 hourlyBenefits Offered: Health, dental, vision, employer-paid life, voluntary life, long-term disability, 401K with employer contributions, pet insurance, additional supplemental insurance options, flexible work environment, training and growth opportunities, workgroup participation, public student loan forgiveness eligibility, mileage reimbursement, and more.General Description:The TRE Training Coordinator plays a critical role in training and mentoring a team of Case Managers across the Case Management Agency (CMA). This position serves as a subject matter expert in all Medicaid Waivers, including Children’s Waivers, IDD, and Non-IDD programs. The TRE Training Coordinator supports Supervisors in enhancing team performance, compliance, and quality service delivery. Responsibilities include training, onboarding, coaching, and assisting in statewide and internal change implementations.This position requires comprehensive knowledge in waiver enrollment, intake, ongoing case management, benefits coordination, billing, and Prior Authorization Requests (PARs). The CMA Training Coordinator helps foster a culture of collaboration, professionalism, and person-centered care across the CMA.Please note: Waiver regulations, eligibility criteria, and funding may change in response to state or federal updates. Coordinators must stay informed, adaptable, and able to guide others through these changes.Essential Duties and Responsibilities:Provide mentorship and technical support to new and existing CMA Case Managers.Be highly skilled with providing extensive, hands-on, on-the-job training of day-to-day tasks staff will be encountering.Responsible for collaborating with the Learning and Staff Development team to keep training tools up to date and centralized in one location.Facilitate onboarding, shadowing, and training experiences to ensure staff meet performance expectations.Train and support staff on Medicaid Waivers including CES, CHRP, CHCBS, SLS, DD, EBD, and State Plan services.Be well-versed in multiple areas of case management to promote cross-team training.Guide staff through processes related to enrollment, intake, case planning, benefits navigation, billing, and PAR submissions.Collaborate with Training Specialists to design and implement a comprehensive and streamlined training program for new hires, with Supervisor, and Manager feedback. Regularly seeks feedback from CMA leadership to identify team training needs and coordinate action plans.Stay current with HCPF policies, state system updates, and TRE standards.Deliver accurate, timely communication and training to help staff adapt to policy or procedural changes.Facilitate or co-facilitate workgroups, learning labs, and case consultations.Document accurately in all systems including Care and Case Management (CCM), Bridge, and other platforms.Additional Responsibilities:Provide temporary caseload coverage as needed for team stability as it pertains to training new hires on their caseloadAssist with staff scheduling, technical troubleshooting, and documentation reviews.Participate in internal audits, quality improvement efforts, and implementation of new workflows.Actively engage in TRE's internal professional development model using Predictive Index and coaching.Provide transition support for individuals moving between waivers or age-based programs.Support statewide efforts and workgroups related to case management redesign and system transformation.Other Duties and Responsibilities:Respond flexibly to emergent team needs, policy changes, or crises.Model and promote TRE’s values of respect, inclusion, and person-centered care.Represent the CMA professionally during internal and external meetings.Perform other related duties as assigned.Job Qualifications:Knowledge, Skills, and Abilities:Extensive knowledge of Medicaid Waivers, including IDD, Non-IDD, and Children’s Waivers and state plan benefitsStrong understanding of intake, enrollment, benefits, ongoing coordination, billing, and PARs.Ability to lead and support others through training, coaching, and collaboration.Familiarity with learning styles and adaptability to efficiently train new staff.Clear communication skills, ability to be agile to support new hires through transitions and new processes, and a collaborative spirit.Excellent communication, organization, and decision-making skills.Culturally competent and skilled in relationship-building with diverse individuals.Proficient in documentation systems and state platforms (CCM, Bridge, etc.).Skilled in using Microsoft 365, and cloud-based systems.Education and Experience Requirements:Minimum: Bachelor’s degree or equivalent experience in Human Services, Case Management, Social Work, or related field.Preferred: Two or more years’ experience in case management or Medicaid Waiver coordination, including training or mentoring responsibilities.Material and Equipment Directly Used: Computers/tablets, Printers, Copy Machines, Personal Vehicle, Cell phones/telephone, Cloud based systems and software, projectors, screens, audio/visual equipment, etc.Working Environment/Physical Activities: This is a hybrid position, with work locations determined by both client and organizational needs, however, primarily work is completed in person and/or classroom settings or shadowing with new staff members at the headquarters office in Colorado Springs Work may take place in a variety of settings, including office environments, community locations, private residences, commercial properties, and virtual platforms. The role requires moderate physical activity such as walking, sitting, standing, and lifting up to 20 pounds.A reliable vehicle, valid Colorado driver’s license (unless part of an active military family), and proof of insurance with minimum preferred liability coverage of $100,000/$300,000/$100,000,This job description is not intended to be an exhaustive list of all duties responsibilities or qualifications associated with this job. Therefore, The Resource Exchange reserves the right to amend and/or modify this job description at any time. The Resource Exchange also reserves the right to stipulate hours of employment; work schedules may be changed to respond to business requirements.