Traveling Universal Banker: Customer-Centric Coverage

Bank Of Springfield; Quincy (IL); On-site; USD 25,000 - 28,000; Full time

Job summary

Bank of Springfield seeks a Float Universal Banker to provide coverage across Quincy branch locations as needed. The role includes welcoming customers, processing transactions, and assisting with account openings while promoting Bank of Springfield products.

Travel between Quincy Maine and Quincy 48th branch locations is required to cover coverage as needed, ensuring consistent service and strong customer relationships. Banking experience and MS Office proficiency are preferred.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of previous banking experience, including knowledge of banking products, policies, and procedures.
• Proficiency with Microsoft Office products required.
• Excellent problem-solving, communication, customer service, follow-up, and organizational skills.
• Ability to multitask effectively in a fast-paced environment.
• Flexibility to travel between the Quincy Maine and Quincy 48th branch locations as business needs require.

Responsibilities

• Welcome customers and provide accurate, timely, and courteous service.
• Process monetary transactions, including cashing checks, accepting deposits, and processing loan and credit card payments.
• Balance transactions and maintain accurate records.
• Respond to customer inquiries and requests, providing appropriate assistance and solutions.
• Prepare and process customer applications and documentation to open new accounts.
• Maintain and strengthen relationships with existing customers to promote goodwill and identify additional banking needs.
• Promote and cross-sell Bank of Springfield products and services.
• Travel to the Quincy 48th branch to provide coverage as needed.
• Adapt to branch needs while maintaining consistent service standards.
• Perform other duties as assigned.

Skills

Customer service

Communication

Problem-solving

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Bank of Springfield seeks a Float Universal Banker to provide coverage across Quincy branch locations as needed. The role includes welcoming customers, processing transactions, and assisting with account openings while promoting Bank of Springfield products.

Travel between Quincy Maine and Quincy 48th branch locations is required to cover coverage as needed, ensuring consistent service and strong customer relationships. Banking experience and MS Office proficiency are preferred.