Traveling Support Team Lead | Part-Time

Oak View Group; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

A leading company in the hospitality sector seeks a Traveling Support Team Lead to onboard and manage operations across various venues. This role involves direct liaison between corporate leadership and venue teams, ensuring world-class service and adherence to OVG standards. Ideal candidates will hold an Associate's degree and have at least 4 years of experience in the hospitality field, showcasing strong leadership and customer service skills.

Benefits

401(k) savings plan

401(k) matching

Qualifications

• 4+ years of progressive experience in managed facilities or related hospitality industry.
• Strategic thinker with ability to implement tactics seamlessly.

Responsibilities

• Provide direct support to venue teams and manage operations.
• Assist with implementing OVG’s ordering systems and enhance customer experiences.
• Support hospitality training coordination and mentor hospitality leaders.

Skills

Customer service

Leadership

Problem-solving

Adaptability

Education

Associate's degree in Culinary Arts

Associate's degree in Food Service Operations

Job description

Overview

Within OVG's fast-growing hospitality business, the Traveling Support Team Lead is an experienced operator at the direction of the Corporate and Regional Leadership team, assisting with onboarding new F&B accounts within the company standards of culinary safety, presentation, and culture.

The Team Lead will be required to travel to a new OVG account and onboard the account with existing staff, with executive guidance, to set our clients up for success with venue openings. This role acts as a liaison between corporate leadership and is responsible for sharing and training on the overall strategy, management, promotion, and operation of functions at our venues, including Catering/Concessions/Premium Services, aiming to deliver world-class service.

This position reports directly to either the Sr. Premium Manager for Premium Team Members or the Director of Concessions and Systems for Concessions Team Members.

The role offers an hourly wage of $35.00, including a $10.00 per hour per diem for food.

For PT roles: Benefits include a 401(k) savings plan and 401(k) matching.

This position will remain open until September 12, 2025.

Responsibilities

Overview

• Provide direct support to venue teams, ensuring achievement in all key areas of OVG Hospitality business. Act as a multi-site hospitality support, adopting a hands-on approach to embed day-to-day operations, working on key services and events.

Financial

• Identify areas of concern and key performance indicators requiring improvement. Assist venue teams in formulating action plans and monitor progress.
• Investigate shortfalls or overspending against targets, developing measures to rectify variations and meet budgetary goals.
• Assist with implementing OVG’s ordering systems, POS, and mobile app to enhance customer experience.
• Support sales through service activities and training, including devising and coordinating upselling opportunities, brand initiatives, and team engagement.

Customer Satisfaction

• Contribute to the development and management of OVG Hospitality Customer Service policies to ensure industry-leading service and achievement of business targets.

People

• Support hospitality training coordination, ensuring adherence to core training requirements.
• Mentor hospitality leaders, offering performance improvement guidance and acting as a knowledge resource.
• Liaise with venues regarding support needs and operational gaps, managing administrative tasks as needed.
• Provide proactive management coverage and hands-on event leadership as required.

Operational Excellence

• Drive consistent execution of OVG standards through quality control, processes, and procedures.
• Participate in monthly venue support days, reporting to the VP of Business Startup.
• Examine and quality check retail areas, POS, presentation, and customer journey, providing coaching and guidance.
• Develop cross-venue policies and practices with the Business Startup team to support business growth.
• Promote a culture of innovation, energize colleagues, and foster team morale.
• Ensure operational excellence: first-time quality, productivity, efficiency, waste reduction, and value addition.
• Support sustainability initiatives and promote equality of opportunity within operations and to the public.

Other Responsibilities

• Dress according to company policy and safety requirements.
• Act as an ambassador for venues and OVG.

Work location: Travel to and work at various OVG venues as directed, with all travel expenses paid.

This job description is not exhaustive. Flexibility and additional duties may be required based on skills, experience, and business needs.

Qualifications

• Associate's degree in Culinary Arts, Food Service Operations, or related field from an accredited college/university.
• 4+ years of progressive experience in managed facilities or related hospitality industry.
• Strategic thinker with ability to implement tactics seamlessly.
• Strong customer service skills, leadership through change, excellent communication, problem-solving, and adaptability to change.