Traveling Service Technician

Rms Roller-grinder, Inc; Harrisburg (SD); On-site; Full time

Job summary

Join a leading manufacturing company as a Traveling Service Technician, where you'll engage in on-site equipment maintenance, customer training, and relationship building. This role offers a dynamic work environment, competitive pay, and opportunities for professional growth while traveling to diverse locations.

Benefits

Competitive Compensation

Dynamic Work Environment

Family-Oriented Culture with Flexible Schedules

Generous PTO

Career Growth Opportunities

Qualifications

• Ability to obtain DOT compliance within 90 days of employment.
• Has or can obtain a Commercial Driver’s License (CDL).
• Previous experience with hydraulics, pneumatics, welding, and/or fabrication is beneficial.

Responsibilities

• Travel to customer locations to troubleshoot, diagnose, and repair equipment.
• Conduct training sessions for customers on equipment operation and maintenance.
• Maintain detailed service records and provide regular updates to the service team.

Skills

Mechanical Aptitude

Diagnostic and Problem-Solving Skills

Excellent Communication and Interpersonal Skills

Customer Focused

Growth Mindset

Ownership Mindset

Education

High school diploma or equivalent

Job description

RMS Roller-Grinder is an innovative manufacturing and service company that believes in taking a hands-on approach in providing the most advanced industry-leading equipment with exceptional customer service; providing our customers with the most consistent quality products and building a lasting partnership. The team at RMS has been able to achieve this by hiring team members that share our Core Values, strive for continuous operational and self-Improvement, & are willing to try something new to grow.

We are looking to add to a Traveling Service Technician our team in our Service Department! Our Ideal Team Member will share our Core Values, has field service experience (or is willing & excited to learn), and has a hunger to develop their skills.

This is an entry to mid-level position and for the right Team Member, could be the launching point to grow into a variety of roles as we are strong believers in cross training and continuously developing our team!

Are you ready to embark on a career that combines technical expertise, problem-solving skills, and a passion for travel? Join the RMS Roller-Grinder team as a Traveling Service Technician, where every day brings new challenges, diverse landscapes, and the opportunity to make a significant impact on our customers' operations.

Here is what you will do:

On-Site Equipment Maintenance and Repair

• Travel to customer locations to troubleshoot, diagnose, and repair RMS Roller-Grinder equipment.
• Execute preventive maintenance routines to ensure optimal performance and longevity of machinery.
• Collaborate with customers to understand their unique needs and provide tailored solutions

Breakdown Response

• Be the frontline responder to equipment breakdowns, ensuring minimal downtime for our valued customers.
• Utilize your technical expertise to quickly identify and resolve issues, getting our customers back to peak production efficiency.

Training and Consultation

• Conduct comprehensive training sessions for customers on the operation and maintenance of RMS Roller-Grinder equipment.
• Share best practices, tips, and insights to enhance customers' understanding and maximize the efficiency of their machinery.

Customer Relationship Building

• Foster strong relationships with clients by providing exceptional service and demonstrating a commitment to their success.
• Act as a brand ambassador, representing RMS Roller-Grinder with professionalism and dedication.

Documentation and Reporting

• Maintain detailed service records, documenting all interactions, solutions implemented, and recommendations for future improvements.
• Provide regular updates to the service team and management, contributing to the continuous improvement of our products and services.

Type of Team Member we are looking for:

• An Individual that has a Passion to Travel consistently; working 3-4 consecutive days a week and staying out 2-3 nights a week; with minimal weekend work that may be required.

• An Individual that is Self-Motivated and can see & anticipate what needs to be completed and then takes appropriate action to get the job done in a quality fashion.

• An Individual that has a strong Mechanical Aptitude and a knack for taking apart and properly reassembling equipment.
• An Individual that has Diagnostic and Problem-Solving Skills, where they can determine the root cause of an issue and come up with solutions to resolve it.
• An Individual that has Excellent Communication and Interpersonal Skills so they can interact professionally and effectively with our customers.

• An Individual that has a Customer Focused mind set, understanding the need to assist customers in breakdown situations and getting them operational in a timely fashion.

• An Individual that has a Growth Mindset that is willing to learn and help in other areas within the company to support the team.
• An Individual that has an Ownership Mindset, ensuring they have the right parts, tools, & equipment for the job while keeping their truck and work sites organized and in good housekeeping.

Company Culture Benefits:

• Competitive Compensation:
  • Enjoy a competitive wage of $27.50 - $35.50 + depending on experience with performance based-incentives and benefits such as healthcare, dental, vision and more!
• Dynamic Work Environment:
  • Be part of a collaborative and energetic team that values innovation and continuous improvement.
• Family-Oriented Culture with Flexible Schedules:
  • Embrace a workplace that understands you are not just an employee – you are a Team Member with family commitments. Enjoy the flexibility to manage your schedule.
• Generous PTO:
  • RMS believes in a work-life balance, starting with 3 weeks of PTO in your first year, growing to 5 weeks PTO after 5 years.
• Career Growth Opportunities:
  • We invest in your skill & professional development, providing opportunities for career advancement within the organization.
• Innovative Products & Exceptional Customer Service:
  • Represent a company that takes pride in delivering innovative equipment and partners with our customers exceeding their expectations.

Education and Experience:

• High school diploma or equivalent.

• Ability to obtain DOT compliance within 90 days of employment.

• Has or can obtain a Commercial Driver’s License (CDL).

• Previous experience with hydraulics, pneumatics, welding, and/or fabrication is beneficial.

EOE