Field Service Technician (REMOTE)

1872 Consulting; Oostburg (WI); Remote; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to represent their brand in the field. This role involves traveling to customer locations to install, troubleshoot, and maintain advanced packaging and automation equipment. The ideal candidate will possess strong technical skills, particularly in electrical troubleshooting, and have a knack for building lasting relationships with clients. This position offers an exciting opportunity to work in diverse environments, from food and beverage to consumer goods, ensuring that customers receive top-notch service and support. Join a team that values expertise and customer satisfaction, and make a significant impact in the machinery manufacturing industry.

Qualifications

• Experienced Field Service Technician with a strong background in conveyors and bagging machines.
• Proficient in electrical troubleshooting and able to read schematics.

Responsibilities

• Install and maintain conveyor systems and bagging machines at customer sites.
• Provide technical training and ensure a premium customer experience.

Skills

Electrical troubleshooting skills

Customer service skills

Technical training

Conveyor systems maintenance

Flow wrappers operation

Bagging machines maintenance

Mentoring skills

Education

Technical certifications (OSHA)

Experience in manufacturing environments

Tools

ERP systems

Job description

Field Service Technician
Location: Sheboygan, WI
Job Type: Hourly, up to 90% travel
Industry: Machinery Manufacturing

Compensation:

• Base pay: $26-$36/hour, depending on experience.
• In-plan compensation: Additional $15/hour while working with customers.
• Overtime pay: Saturday overtime and regular overtime available.

About the Company: A trusted provider of automated packaging systems, offering full-line, turnkey solutions to enhance packaging efficiency. They specialize in user-friendly premade pouch packing machines, cost-effective VFFS baggers, high-speed vertical baggers, and multilane stick packaging machines, serving diverse industries such as food products and pharmaceuticals.

About the Role: As a Field Service Technician, you will be the face of our company in the field, traveling to customer sites to install, troubleshoot, and maintain high-performance packaging and automation equipment. Your role will combine strong technical know-how with the ability to deliver a premium customer experience that builds long-term trust and relationships.

Responsibilities:

• Install, maintain, and troubleshoot conveyor systems, bagging machines, and flow wrappers.
• Read and interpret electrical schematics and perform safe wiring of secondary equipment.
• Serve as a technical trainer, guiding customers or internal staff through proper machine operation and maintenance.
• Deliver a personable, customer-first experience with each visit – making customers feel supported, heard, and part of the family.
• Document service work using internal tools (ERP experience a plus).
• Collaborate with cross-functional teams to resolve customer issues quickly and professionally.

Who You Are:

• An experienced Field Service Technician or Industrial Maintenance Technician with direct experience working on conveyors, flow wrappers, or bagging machines.
• Comfortable working in food, beverage, consumer goods, or manufacturing environments.
• Have strong electrical troubleshooting skills and can read schematics confidently.
• Naturally customer-facing, personable, confident, and capable of building lasting relationships.
• A mentor at heart – you enjoy teaching others and aren't afraid to lead conversations and offer direction.

Preferred Skills:

• PLC familiarity.
• OSHA/technical certifications.
• Experience in high-speed manufacturing or automation environments.
• Bilingual (a plus).