Traveling Patient Care Coordinator

CitiMed; Town of Hempstead (NY); On-site; USD 40,000 - 56,000; Full time

Job summary

CitiMed is seeking a friendly and organized front desk assistant to support patient check-in, billing, and records across Hempstead and Woodhaven locations. The role involves coordinating schedules, collecting information, and maintaining a smooth patient experience.

The position requires reliable transportation for travel between campuses and the ability to work independently to meet daily duties and deadlines.

Qualifications

• Friendly demeanor and professional interaction.
• Ability to organize and manage tasks.
• Self-motivated with attention to detail.
• Ability to work independently and under pressure.
• Reliable transportation for travel between locations.

Responsibilities

• Greet visitors, physicians, and patients in a friendly professional manner.
• Maintain efficient patient flow to ensure a smooth patient experience.
• Inform patients of delays in physician schedules.
• Assist with medical intake and upload insurance information and government IDs.
• Responsible for patient check-in and updating demographics, insurance and HIPAA forms.
• Explain financial obligations and collect payments.
• Create and assemble paper and electronic medical records.

Skills

Friendly

Self-motivated

Organized

Detail-oriented

Independent worker

Deadline-oriented

Job description

CitiMed is a unique medical facility that provides exclusive healthcare amenities to our community. The range of medical and rehabilitative services offered has been specifically selected to treat traumatic injury patients. We provide a variety of health services including diagnostic and rehabilitation. Our vision directs the evolution of our practice, as we strive to improve our services to the community. All CitiMed offices are multilingual and staffed with individuals to make any experience pleasant. You can learn more about us at https://www.citimedny.com/. CitiMed is growing rapidly and we are looking for many qualifying individuals to be a part of our team! With the support and hard work of all our employees, CitiMed continues to make its way down a successful road. CitiMed maintains a work culture that allows our team members to feel supported and confident in their work. We offer many learning opportunities with room for professional growth.

About the Role

This position requires travel between our Hempstead, Long Island and Woodhaven locations, dependent on physician schedules.

Responsibilities

• Greets visitors, physicians, and patients in a friendly professional manner and directs them appropriately.
• Monitors and maintains proper daily practice flow to ensure an efficient patient experience.
• Informs patients of delay in physician schedules.
• Assists the patient with the completion of the medical intake, uploads a copy of their insurance information and government-issued ID card.
• Responsible for patient check-in.
• Updates patient information including demographics, insurance, HIPAA forms and financial forms.
• Accurately recording and collecting any payment and clearly explaining the financial obligations to the patient.
• Creates and assembles both the paper and electronic medical record chart to store and upload all documents of the patient, ensuring that information is inputted and scanned properly.
• Promptly answers and responds to telephone and office emails, screens telephone callers in a pleasant and professional manner; handles calls; takes messages or directs callers to the appropriate person or area.
• Schedules appointments and follow up visits as needed according to specialty guidelines. Confirms future appointments as needed.
• Maintains the waiting areas in a neat and tidy condition.
• Performs any clerical duty and task that is requested of his or her assistant/manager to improve provider productivity, patient care, and efficient office flow.
• Travels between Hempstead, Long Island and Woodhaven locations as needed, based on physician schedule.
• Other duties as required.

Qualifications

• Friendly
• Self-Motivated
• Organized
• Detailed oriented
• Work independently and efficiently
• Complete tasks in timely matter to reach deadlines
• Work under pressure to meet productivity guidelines
• Reliable transportation for travel between locations

Job Type: Full-time

Equal Opportunity Statement: We are committed to diversity and inclusivity in our hiring practices.