IT Support & Installation Specialist

Vancrew Technologies

Knoxville (TN)

On-site

USD 60,000 - 80,000

Full time

14 days+

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Job summary

A growing IT services company in Knoxville, TN is seeking an IT Support & Installation Specialist to handle on-site installations and support for healthcare technology. The ideal candidate should have 4+ years of IT experience, strong networking skills, and the ability to work independently in medical environments. Competitive contract opportunities are available.

Qualifications

4+ years of hands-on IT support or field service experience.
Comfort working in live environments like medical offices.
Must have a valid driver's license and reliable transportation.

Responsibilities

Install, configure, and support network infrastructure and medical systems.
Act as the technical lead for client installations and upgrades.
Document work clearly in ticketing systems.

Skills

Hands-on IT support

Networking knowledge

Customer service skills

Self-directed and organized

Tools

Windows Server

TCP/IP

VMware

EMR/EHR systems

Job description

Overview

Vancrew Technologies is a growing IT services company that specializes in supporting healthcare and medical offices with secure, compliant, and reliable technology. Our clients include clinics, diagnostic labs, and private practices, and we pride ourselves on delivering high-quality, responsive service. We’re now looking for an IT Support & Installation Specialist to help us implement and support systems in the field with minimal supervision.

Position Summary

In this field-based role, you’ll handle on-site installations, upgrades, and support for IT infrastructure, networking equipment, and healthcare-specific technology. You’ll often be the lead technician on-site, so you must be comfortable working independently, communicating clearly with clients, and troubleshooting in real time.

This role is ideal for someone who has experience doing hands-on IT work (installing firewalls, setting up servers, working with EMR software, etc.) and enjoys seeing a project through from start to finish.

Key Responsibilities

Install, configure, and support:
Network infrastructure: routers, switches, firewalls, cabling
Servers and systems: Windows Server, Active Directory, backups, virtualization
Medical systems: EMRs/EHRs, imaging systems, dental/medical software
Perform on-site support and act as the technical lead for client installations and upgrades
Conduct site assessments before installation and validate setup with testing afterward
Configure all systems in line with HIPAA and security best practices
Collaborate with clients and internal team to ensure successful rollout of solutions
Document work clearly in ticketing systems and maintain client-specific notes
Provide on-site and remote training to healthcare staff as needed

Qualifications

4+ years of hands-on IT support or field service experience
(Experience with healthcare clients is a major plus)
Strong knowledge of:
Networking: TCP/IP, firewalls, VPNs, VLANs
(Cisco and Ubiquiti experience preferred)
Servers: Windows Server, Active Directory, Hyper-V or VMware
EMRs or dental/medical systems like Open Dental, eClinicalWorks, Eaglesoft, PACS, or imaging devices is a plus
Comfort working in live environments (medical offices, dental clinics, etc.)
Must be self-directed, organized, and professional on-site with clients
Ability to lift, run cables, mount equipment, and travel between client sites
Valid driver’s license and reliable transportation required
Excellent communication and customer service skills

Seniority level