Traveling Front Desk Concierge – Dermatology

QualDerm Partners, LLC; Winston-Salem (NC); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Pay

Health Coverage

401(k) Plan

PTO and Holidays

Life Insurance

Disability Coverage

Wellness Plans

Employee Discounts

Referral Bonuses

Descripción de la vacante

QualDerm Partners in Winston-Salem, NC, is seeking a Front Office Receptionist to register patients accurately in our EMR system and verify insurance using our eligibility tools. This role requires travel to our offices in Winston-Salem, Mount Airy, and North Wilkesboro while delivering exceptional customer service.

You will greet patients, prepare paperwork, schedule appointments, collect copays, and support the Billing Department with prior authorizations when needed.

Formación

• High School Diploma required; Associates Degree preferred.
• 1 year customer service experience in a healthcare office preferred.

Responsabilidades

• Welcomes patients and visitors by greeting them in person or on the telephone, answering or referring inquiries.
• Notes patient arrival in Practice Management System (EMR).
• Identifies patients by date of birth and name in the computer system and creates new accounts if the patient is not in the system.
• Prepares necessary patient paperwork prior to the patient’s appointment.
• Calls “No Show” appointments to reschedule, makes appropriate notations in the Practice Management System, and sends letters to patients when necessary.
• Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone and comforts patients by anticipating their anxieties and answering their questions.
• Helps in emergency situations by quickly responding to patients in distress by using good reasoning and judgment.
• Reviews Practice Management System (EMR) for information that needs to be updated, works with patients to obtain updated information, and accurately enters information in the Practice Management System (EMR).
• Identifies payer sources, verifies insurance eligibility, financial status, and assigns the correct payor type. Verifies if prior authorization from insurance is required; notifies the Billing Department if required.
• Responsible for keeping the reception area clean and organized.
• Obtains revenue by recording and updating financial information, recording and collecting patient copays and/or balances at check-in/out.
• Protects patients’ rights by maintaining the confidentiality of personal and financial information.
• Maintains operations by following policies and procedures, and reports changes as needed.
• Contributes to team effort by accomplishing related results as needed.
• Routinely demonstrates superior customer service skills.
• Answers the telephone in a timely and polite manner.
• Communicates with patients, visitors, providers, and team members in a courteous, professional, cooperative, and mature manner.
• Other duties as assigned by Practice Manager or Area Practice Manager.

Conocimientos

Customer service

Healthcare office experience

Educación

High School Diploma

Associates Degree

Descripción del empleo

QualDerm Partners in Winston-Salem, NC, is seeking a Front Office Receptionist to register patients accurately in our EMR system and verify insurance using our eligibility tools. This role requires travel to our offices in Winston-Salem, Mount Airy, and North Wilkesboro while delivering exceptional customer service.

You will greet patients, prepare paperwork, schedule appointments, collect copays, and support the Billing Department with prior authorizations when needed.