Multi-Location Dermatology Front Desk Receptionist

QualDerm Partners LLC; Winston-Salem (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Health coverage

401(k) plan

Paid time off

Life insurance

Disability protection

Wellness plans

EAP

Employee discounts

Referral bonuses

Job summary

QualDerm Partners LLC, the largest multi-state dermatology network in the U.S., seeks a Front Office Receptionist to support patient registration and verify insurance in Winston-Salem, Mount Airy, and North Wilkesboro offices, with travel among locations.

The role emphasizes exceptional customer service, EMR accuracy, appointment scheduling, and front-desk operations to enhance patient satisfaction and provider time; the company offers competitive pay and comprehensive benefits.

Qualifications

• High School Diploma required; Associates degree preferred.
• 1 year customer service experience in a healthcare office preferred.

Responsibilities

• Welcomes patients and visitors by greeting them in person or on the telephone, answering or referring inquiries.
• Notes patient arrival in Practice Management System (EMR).
• Identifies patients by date of birth and name in the computer system and creates new accounts if the patient is not in the system.
• Prepares necessary patient paperwork prior to the patient's appointment.
• Calls "No Show" appointments to reschedule, makes appropriate notations in the Practice Management System, and sends letters to patients when necessary.
• Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone and comforts patients by anticipating their anxieties and answering their questions.
• Helps in emergency situations by quickly responding to patients in distress by using good reasoning and judgment.
• Reviews Practice Management System (EMR) for information that needs to be updated, works with patients to obtain updated information, and accurately enters information in the Practice Management System (EMR).
• Identifies payer sources, verifies insurance eligibility, financial status, and assigns the correct payor type. Verifies if prior authorization from insurance is required; notifies the Billing Department if required.

Skills

Customer service

Education

High School Diploma

Associate's Degree

Job description

QualDerm Partners LLC, the largest multi-state dermatology network in the U.S., seeks a Front Office Receptionist to support patient registration and verify insurance in Winston-Salem, Mount Airy, and North Wilkesboro offices, with travel among locations.

The role emphasizes exceptional customer service, EMR accuracy, appointment scheduling, and front-desk operations to enhance patient satisfaction and provider time; the company offers competitive pay and comprehensive benefits.