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The primary role of the Dental Assistant is to support the success of the clinicians through effective delivery of the Perfect Patient Experience (PPE), thus creating a Patient for Life (PFL). Dental assistants perform a variety of patient care, office, and laboratory duties. They prepare patients for oral examinations and assist dental professionals in providing treatment to teeth, mouth, and gums. Dental assistants must work effectively with co-workers, including Specialty dental assistants, patients, and the front office, sharing ideas constructively and positively. A successful dental assistant will practice active listening, keep commitments, inform others of work progress, and address problems constructively to find practical solutions.
Specialty Dental Assistants: If assigned within specialty areas such as Endodontics, Oral Surgery, Orthodontics, Periodontics, or Pediatric dentistry, they will primarily support clinicians within that specialty and may require additional training.
Responsibilities
- Perform functions in accordance with applicable state’s Dental Auxiliaries Table of Permitted Duties.
- Participate actively in PPE, focusing on patient-centered care and addressing individual needs and concerns.
- Escort patients to/from the front desk and introduce them to team members as appropriate.
- Communicate with front and back office teams to ensure smooth scheduling.
- Maintain a clean, sterile, and cheerful environment.
- Sterilize and disinfect instruments and equipment; clean operatories per infection control guidelines.
- Prepare patients for treatment and assist the dentist to enable efficient, quality care.
- Complete radiographs and intra-oral pictures efficiently and timely, as directed.
- Prepare tray setups and maintain supply levels in each operatory.
- Keep patients' mouths dry and clear using suction or other devices.
- Instruct patients on postoperative and oral health care as directed.
- Record patient charting and clinician notes in the digital chart as instructed.
- Support patient care by presenting treatment records, consents, and health histories to clinicians.
- Ensure equipment maintenance according to manufacturer’s guidelines.
- Work with Lead Dental Assistant to ensure adequate supplies.
- Utilize and learn to operate relevant technology, providing explanations/demonstrations as needed.
- Participate in team meetings, huddles, and other required gatherings.
- Model company culture, values, and operational standards based on the “We Believe” principles.
- Demonstrate stewardship of the PDS Brand and implement the Perfect Patient Experience process to foster Patient for Life relationships.
- Maintain professional appearance and demeanor per policies; address others respectfully.
- Ensure compliance with company policies and regulatory standards.
- Perform other duties as assigned.
Qualifications
- High school diploma or GED; additional required training courses for certification, licensure, or registration as mandated by state.
- Certificates, Licenses, and Registrations: As required by state law.
- Specialty Dental Assistants must hold and maintain a valid driver’s license and automobile insurance, verified via background and motor vehicle record checks at hire.
- Reliable transportation for travel to multiple offices, with alternative arrangements if necessary.
Preferred
- One-year certificate from an accredited college or technical school, or equivalent experience and education.
Knowledge, Skills, and Abilities
- Effective communication with patients, staff, vendors, and the community.
- Sound judgment and decision-making under pressure.
- Ability to interact effectively with clinicians and owners.
- Interpret and apply policies and procedures.
- Read and interpret technical and regulatory documents.
- Communicate effectively verbally and in writing.
- Operate basic computer software.
- Results-oriented, energetic, and goal-driven.
- Customer service-focused, empathetic, ethical.
- Active listening and behavioral observation skills.
- Self-motivated, reliable, and capable of working independently and as part of a team.
- Multi-tasking skills without compromising quality.
- Excellent interpersonal and communication skills.
- Maintain confidentiality of patient records.
- Organized and detail-oriented, capable of working in a fast-paced environment.
Benefits
- Medical, dental, and vision insurance
- Paid time off
- Tuition Reimbursement
- 401K
- Paid community volunteer time
Compensation
$21.75-$30.25 / Hourly
PDS Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating a healthier and happier team environment.