Travel Virtual Patient Companion

Dignity Health; Phoenix (AZ); Remote; USD 42,000 - 65,000; Full time

Job summary

CommonSpirit Health seeks a Natl Internal Traveler, Virtual Patient Companion to monitor high-risk patients across facilities via live streaming video. You will identify agitation, elopement risk, and substance use, notifying staff to ensure safety.

You will work from a system office, communicate professionally with clinicians, and follow established protocols while contributing to department metrics and improvement efforts.

Qualifications

• High School Diploma or GED is required.
• 2 years of prior and recent experience in patient care.
• CNA license required.

Responsibilities

• Monitor high-risk patients across facilities via live streaming video.
• Identify signs of agitation, elopement risk, or substance use and notify staff.
• Communicate with bedside staff in a timely, professional manner.
• Report camera disruptions or changes in patient behavior per guidelines.

Skills

Communication

Observation

Teamwork

Education

High School Diploma or GED

CNA License

Job description

Job Summary and Responsibilities

As our Natl Internal Traveler, Virtual Patient Companion, you will be responsible for continually monitoring patients identified as high risk for falling, elopement, substance use, disorientation, or pulling out lines/tubes, and other potential concerns, across multiple facilities nationwide. Every day you will monitor patients from a System Office, utilizing live, non-recorded streaming video equipment to ensure patients interact safely and appropriately with their environment. You will accurately recognize signs of patient agitation, impulsiveness, and illicit drug/alcohol use; take appropriate action to notify staff of patient safety concerns; establish and maintain effective communication with patients, colleagues, and bedside staff; and report potentially dangerous changes in patient behavior, escalating communications as necessary. To be successful in this role, you will apply your expertise in patient observation and communication to proactively ensure patient safety across various facilities, diligently following protocols, and contributing to the continuous improvement of department metrics.

• Observes assigned patients by monitoring non-recorded streaming video equipment linked to a live feed from a camera situated in the patient’s room or other hospital-specific video observation platforms
• Maintains continuous surveillance of assigned patients/rooms to ensure the patient is interacting appropriately with the care environment and surroundings; initiates communication with patients as appropriate.
• Communicates with bedside staff in a timely, professional, and courteous manner.
• Reports camera disruption or obstructions to the patient care team in a timely manner.
• Identifies changes in the patient’s behavior and/or condition in accordance with established guidelines

Job Requirements

Required

• High School Graduate or GED
• 2 years of prior and recent experience in patient care (e.g., CNA, Unit Clerk, MA, LVN, etc.)
• CNA license

Where You'll Work

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.