Travel Virtual Patient Companion

CommonSpirit Health; Phoenix (AZ); Remote; USD 25,000 - 36,000; Full time

Job summary

CommonSpirit Health is seeking a Natl Internal Traveler, Virtual Patient Companion to monitor high-risk patients across multiple facilities nationwide from a System Office. You will use live streaming video to observe patient interactions and alert staff to safety concerns while maintaining professional communication with bedside teams.

Success requires prior patient care experience, CNA certification, and the ability to promptly report and escalate changes in patient behavior according to

Qualifications

• High School Graduate or GED.
• 2 years of prior and recent experience in patient care (e.g., CNA, Unit Clerk, MA, LVN, etc.).
• CNA license.

Responsibilities

• Monitor patients via non-recorded streaming video equipment to ensure safety.
• Communicate with bedside staff in a timely, professional manner.
• Identify changes in patient behavior and report to care teams.
• Escalate safety concerns per established protocols.

Skills

Patient care experience

Communication

Education

High School Diploma or GED

Tools

Video observation platforms

Job description

Job Summary and Responsibilities

As our Natl Internal Traveler, Virtual Patient Companion, you will be responsible for continually monitoring patients identified as high risk for falling, elopement, substance use, disorientation, or pulling out lines/tubes, and other potential concerns, across multiple facilities nationwide.

Every day you will monitor patients from a System Office, utilizing live, non-recorded streaming video equipment to ensure patients interact safely and appropriately with their environment. You will accurately recognize signs of patient agitation, impulsiveness, and illicit drug/alcohol use; take appropriate action to notify staff of patient safety concerns; establish and maintain effective communication with patients, colleagues, and bedside staff; and report potentially dangerous changes in patient behavior, escalating communications as necessary.

To be successful in this role, you will apply your expertise in patient observation and communication to proactively ensure patient safety across various facilities, diligently following protocols, and contributing to the continuous improvement of department metrics.

• Observes assigned patients by monitoring non-recorded streaming video equipment linked to a live feed from a camera situated in the patient's room or other hospital-specific video observation platforms
• Maintains continuous surveillance of assigned patients/rooms to ensure the patient is interacting appropriately with the care environment and surroundings; initiates communication with patients as appropriate.
• Communicates with bedside staff in a timely, professional, and courteous manner.
• Reports camera disruption or obstructions to the patient care team in a timely manner.
• Identifies changes in the patient's behavior and/or condition in accordance with established guidelines

Job Requirements

Required

• High School Graduate or GED
• 2 years of prior and recent experience in patient care (e.g., CNA, Unit Clerk, MA, LVN, etc.)
• CNA license

Where You'll Work

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.