Travel UX & Digital Product Lead (Hybrid)

AARP, Inc.; Washington (District of Columbia); Hybrid; USD 130,000 - 170,000; Full time

Benefits offered by this job

401(k) plan

Pension plan

Health, dental, and vision insurance

Paid time off (holidays, vacation, and

Remote work flexibility

Job summary

AARP Services, Inc. is seeking a User Experience Manager to lead the digital travel experience, overseeing strategy, roadmap, and optimization across Adobe Experience Manager to deliver seamless member journeys.

The role partners with stakeholders to set goals, requirements, and success metrics, while guiding discovery, optimization, and collaboration with external agencies in a hybrid US-based work environment.

Qualifications

• Bachelor's degree in a related field.
• 8+ years of progressive leadership in digital product management/UX.
• Experience leading digital optimization initiatives and data-driven decision making.
• Experience managing Adobe Experience Manager or comparable platforms.
• Experience overseeing external agencies, contractors, and MSPs.
• Knowledge of accessibility standards, SEO, content governance, and digital compliance.

Responsibilities

• Owns the strategy, roadmap, and lifecycle management of assigned digital products and capabilities.
• Leads product discovery using member insights, data, and market trends.
• Collaborates with stakeholders to define goals, requirements, and success metrics.
• Prioritizes enhancements balancing value, impact and feasibility, and maintains requirements with acceptance criteria.
• Monitors product performance, adoption, and opportunities to improve experience and business value.
• Leverages analytics and AI-enabled capabilities to improve discovery, decision-making, and delivery outcomes.

Skills

Digital product management

UX strategies

Adobe Experience Manager

Stakeholder collaboration

Leadership

Education

Bachelor's degree in Technology/Business/Design

Tools

Adobe Experience Manager

Job description

AARP Services, Inc. is seeking a User Experience Manager to lead the digital travel experience, overseeing strategy, roadmap, and optimization across Adobe Experience Manager to deliver seamless member journeys.

The role partners with stakeholders to set goals, requirements, and success metrics, while guiding discovery, optimization, and collaboration with external agencies in a hybrid US-based work environment.