Travel Tours Agent

Vacation Innovations; Orlando (FL); On-site; USD 35,000 - 65,000; Full time

Benefits offered by this job

Competitive commission structure

Full benefits package: medical, dental

401(k) retirement plan

Paid time off and holidays

Travel perks: discounts

Collaborative work culture

Job summary

Vacation Innovations, based in Orlando, FL, is seeking a dynamic sales professional to sell vacation packages over the phone to members and inquiring leads. You will convert prospects into opportunities and work toward monthly revenue targets.

The role emphasizes upselling, data integrity in Salesforce, and delivering friendly, informed guest service. Flexibility in hours including evenings and weekends is required, with a competitive commission and full benefits.

Qualifications

• Timeshare or hospitality contact center sales experience is preferred.
• High School Diploma or equivalent required.
• Excellent communication and professional demeanor.
• Strong time management and data-entry skills.
• Ability to type 30 WPM or faster.
• Practical note-taking and data interpretation abilities.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Sell vacation packages to members and inquiring leads over the phone.
• Convert prospected leads into sales opportunities.
• Upsell base packages and promotions to increase revenue.
• Maintain clear and accurate notes in Salesforce.
• Handle incoming and outgoing calls via RingCentral.
• Assist guests with questions about properties, packages, and procedures.
• Meet daily, weekly, and monthly sales revenue targets.
• Participate in ongoing professional sales training.
• Build rapport and overcome objections.

Skills

Sales experience

Excellent communication

Data entry

Time management

30 WPM typing

Note taking

Objection handling

Flexible hours

Timeshare sales

Education

High School Diploma

Tools

Salesforce

RingCentral

Job description

About Us

Since 1999, Vacation Innovations has been a trusted name in the travel industry—delivering best-in-class vacation services and industry-leading expertise in vacation ownership solutions. We’ve helped countless consumers and developers navigate the evolving world of vacation ownership through smart, innovative solutions that create long-term value.

With a portfolio of major consumer-facing brands, we specialize in:

• Online resale and rental advertising for vacation owners
• Licensed timeshare brokerage
• Customized service solutions for resorts, developers, HOAs, and management companies

Headquartered in Orlando, FL, with a second office in Exeter, NH, our growing team of over 250 professionals is committed to transforming the way people buy, sell, and enjoy vacation ownership. At Vacation Innovations, we don’t just follow trends—we set them.

Responsibilities/Duties

• Sell vacation packages to members and inquiring leads over the phone.
• Convert prospected leads into sales opportunities.
• Persuade guest to book certain property months according to goals that are established.
• Upsell base packages and offer promotions outlined by management to increase revenue.
• Maintain clear and accurate notations in SalesForce.
• Handle incoming and outgoing calls via RingCentral phone system.
• Assist guests with questions about the vacation properties, packages, and procedures.
• Implement solutions and handle escalated situations, with management approval.
• Participate in ongoing professional sales training.
• Ability to build rapport and overcome objections.
• Meet agent daily, monthly, and weekly sales revenue metrics.
• Maintain an upbeat, positive, and motivated demeanor especially when interacting with guests, coworkers, and managers.
• Follow all company and department policies and procedures.
• Regular and consistent attendance.
• Any additional duties that may be assigned to meet business needs.

Key Skills/Qualifications

• Timeshare or Hospitality Contact Center sales experience a plus
• High School Diploma or equivalent level of education
• Highly motivated, self-starter
• Excellent communication skills
• Capable of articulating professionally to customers
• Ability to effectively manage time, a strong sense of urgency applied to all tasks
• Candidates should be able to type 30 WPM or faster.
• Must be able to effectively analyze and interpret data
• Strong attention to detail
• Basic data entry skills and PC knowledge
• Proper note taking ability
• Able to work flexible hours including evenings, weekends, and holidays

Why You’ll Love Working Here

We believe in rewarding great work. That’s why we offer:

• Competitive commission structure
• Full benefits package: medical, dental, vision, flexible spending, disability, and life insurance
• 401(k) retirement plan
• Paid time off and paid holidays
• Travel perks: discounted flights, hotels, resorts, and rental cars
• A collaborative, energetic, and supportive work culture