Travel Tech Support Analyst

AAA-The Auto Club Group; United States; Hybrid; USD 29,000 - 47,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401k Match

Paid parental leave and adoption

PTO and holidays

Tuition assistance & certification

AAA Membership

Discounts and perks

Job summary

AAA-The Auto Club Group is seeking a Travel Systems & Automation Analyst to provide day-to-day support for travel agents, focusing on travel systems and technology tools. This remote/hybrid role requires travel systems experience and customer-focused support.

You will troubleshoot, train users, help with implementations, and collaborate with IT and business teams to improve adoption and data integrity. A background in Sabre/GDS is preferred, along with Salesforce familiarity and strong MS

Qualifications

• 1 year travel industry experience required.
• 1 year GDS experience required, Sabre preferred.
• Strong interpersonal skills including ability to speak to and moderate small groups.
• Excellent organizational and listening skills.
• Salesforce experience preferred.
• Previous experience in supporting frontline agents in a travel department preferred.

Responsibilities

• Support and troubleshoot travel systems and applications.
• Identify automation and process improvement opportunities.
• Assist with system implementations, testing, and ongoing support.
• Train travel users and develop supporting materials.
• Analyze system data and ensure accuracy and integrity.
• Partner with technical and business teams on projects.

Skills

Travel industry experience

GDS experience (Sabre)

Salesforce experience

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

Job description

Travel Systems & Automation Analyst | Remote/Hybrid*

(Must have travel systems experience to be considered)

Job Type: Full time

Exempt/Non-Exempt: Non-Exempt (Hourly)

Compensation: $21.88 and $34.04/hour (Based on experience)

Position Schedule/Shift: Monday-Friday, weekly rotating hours between the hours of 8:30am-6pm ET.

The Travel Tech Support Analyst provides day-to-day support, guidance, and training for Travel Agents on travel systems and technology tools. Serves as a key resource for troubleshooting issues, answering questions, and communicating system updates, enhancements, and resolutions. Assists with technology adoption, user access, training materials, and help desk support, while collaborating with internal teams on system testing, accounting corrections, and continuous improvements to travel technology platforms.

Supervisory Responsibilities: None

What You’ll Do

• Support and troubleshoot travel systems and applications
• Identify automation and process improvement opportunities
• Assist with system implementations, testing, and ongoing support
• Train travel users and develop supporting materials
• Analyze system data and ensure accuracy and integrity
• Partner with technical and business teams on projects

What We’re Looking For

• High school diploma or equivalent
• 1-year experience in Travel industry required
• 1-year GDS experience required, preferably Sabre
• Good interpersonal skills including ability to speak to and moderate small groups
• Skilled in using PC applications such as MS Word and Excel
• Good organization and listening skills
• 1-year Salesforce experience preferred
• 1-year experience in supporting frontline agents preferred
• Previous experience working in a similar role in a Travel Department preferred
• Previous experience working with Sabre, Amadeus, Apollo and Travelport, Revelex and ServiceNow preferred

ACG offers excellent and comprehensive benefits packages:

• Medical, dental and vision benefits
• 401k Match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership
• Discounts, perks, rewards, and much more

This position is expected to remain posted through 10/31/2026; however, it may close at any time once a qualified candidate pool is identified.