Travel Systems Analyst (Intermediate)

Significanceinc; Rockville (MD); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Significance Inc seeks a Travel System Analyst (Intermediate) to support the Federal Government’s E-Travel System (ConcurGov) for HHS. The role blends systems expertise, policy interpretation, and high‑volume support in a hybrid work arrangement requiring a Public Trust Clearance.

Responsibilities include case triage, system configuration, policy guidance on entitlements, testing, reporting, and training delivery to clients and leadership. 3+ years in federal travel systems is required.

Qualifications

• 3+ years of experience in federal travel support, account management, and/or E-Travel systems operations.
• Proficiency in ConcurGov, including authorizations, vouchers.
• Strong working knowledge of the Federal Travel Regulation (FTR) and federal travel policies.
• Proficiency with Excel and PowerPoint for data tracking and presentations.
• Experience with Microsoft Office suite (Teams, Word, Outlook) and Adobe Acrobat.
• Experience with customer service tools such as JIRA and Salesforce.
• Excellent written and verbal communication skills, including senior leadership presentations.
• Ability to manage high-volume workloads with attention to detail.

Responsibilities

• Receive and process assigned cases from the resource mailbox: triage inquiries, track issues, investigate root causes, prioritize high-visibility cases, and provide timely resolutions and status updates.
• Maintain full operational knowledge of the E-Travel System, including authorizations, vouchers, workflows, traveler profiles, routing lists, and system configurations.
• Apply FTR and federal travel policies to system transactions and provide consultative guidance on entitlements, per diem, and complex scenarios.
• Test new system configurations, analyze impacts, and support implementation.
• Generate reports (e.g., via IBM Cognos Analytics), track workload metrics, identify trends, and recommend process improvements.
• Create and deliver trainings, client demonstrations, and presentations (in-person or via Microsoft Teams), including senior leadership.
• Handle ad hoc requests and projects related to data, processes, configurations, and system enhancements.

Skills

3+ years experience

ConcurGov

FTR knowledge

Excel

PowerPoint

MS Office

Adobe Acrobat

JIRA

Salesforce

Communication

Time management

Education

Associates degree in Business Administration/Public Administration/Hospitality

3+ years travel program experience

Tools

JIRA

Salesforce

ConcurGov

Job description

Significance is a woman-owned consulting firm serving the federal government. We are known for building trusted relationships within our teams and with our clients and hiring the highest-level experts who implement innovative solutions. We also like to have fun! Our focus on culture has contributed to Significance being named a Washington Business JournalBest Place to Work each of the last seven years.

Significance Inc is seeking a Travel System Analyst (Intermediate) to play an integral role in our growing team at HHS. This is hybrid position that will require a Public Trust Clearance.

The Travel Systems Analyst serves as a primary point of contact for technical support, account management, and travel program operations related to the Federal Government’s E-Travel System (ConcurGov). This role combines deep systems expertise with policy interpretation, high-volume customer support, and compliance with the Federal Travel Regulation (FTR). The position requires 3+ years of combined experience in federal travel support, account management, and/or E-Travel systems work.

Primary Responsibilities

• Receive and process assigned cases from the resource mailbox: triage inquiries, track issues, investigate root causes, prioritize high‑visibility cases, and provide timely resolutions and status updates.
• Maintain full operational knowledge of the E‑Travel System, including authorizations, vouchers, workflows, traveler profiles, routing lists, and system configurations.
• Apply FTR and federal travel policies to system transactions and provide consultative guidance on entitlements, per diem, and complex scenarios.
• Test new system configurations, analyze impacts, and support implementation.
• Generate reports (e.g., via IBM Cognos Analytics), track workload metrics, identify trends, and recommend process improvements.
• Create and deliver trainings, client demonstrations, and presentations (in‑person or via Microsoft Teams), including senior leadership.
• Handle ad hoc requests and projects related to data, processes, configurations, and system enhancements.

Required Skills & Experience

• 3+ years of experience in federal travel support, account management, and/or E‑Travel systems operations.
• Proficiency in ConcurGov, including authorizations, vouchers.
• Strong working knowledge of the Federal Travel Regulation (FTR) and federal travel policies.
• Skills in Microsoft Excel (data tracking, analysis, and reporting) and PowerPoint (presentations and trainings).
• Proficiency in Microsoft Office suite (Teams, Word, Outlook) and Adobe Acrobat.
• Experience with customer service management tools such as JIRA and Salesforce.
• Excellent written and verbal communication skills, including the ability to deliver presentations to senior leadership.
• Proven ability to manage high‑volume workloads, triage issues, and resolve problems independently with strong attention to detail.

Qualifications & Education

• Associates’s degree in Business Administration, Public Administration, Hospitality, or a related field (or equivalent experience).
• 3+ years of experience in travel program support or similar role.
• Demonstrated ability to work independently and collaboratively in a fast‑paced environment.
• Ability to support federal compliance and audit requirements.

Additional Qualifications

• Experience working in federal or highly regulated environments.
• Familiarity with financial/ERP systems or transportation integration platforms.
• Proficiency using AI tools to improve efficiency in reporting and documentation.
• Strong decision‑making, problem‑solving, adaptability, and emotional intelligence when interacting with stakeholders and/or leadership.
• Experience with travel card programs or related systems is preferred (training can be provided for the right candidate).

Compensation & Benefits

At Significance, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location.

We carefully consider a wide range of factors when determining compensation, including but not limited to experience; job‑related skill sets; relevant education or training; and other business and organizational needs. The salary range listed is for the level at which this job has been scoped. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for a comprehensive and generous benefits package.

E-Verify

We are an E-Verify Employer

The following resources provide additional information: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster.pdf
https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf