Travel Support Specialist

Consultwithtray; South Carolina; Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Fully remote work

Flexible hours

Training and mentorship

Growth opportunities

Job summary

Consultwithtray is hiring a Travel Support Specialist to guide clients through the full travel journey—from booking to post-trip follow-up. This fully remote role lets you set flexible hours while delivering high-quality service to clients across the United States.

You will manage reservations, handle changes, cancellations, and special requests, communicate via email, phone, and online platforms, and maintain meticulous records to ensure seamless trips.

Qualifications

• Customer service or travel industry experience is a plus.
• Comfortable working independently in a fully remote setting.
• Detail-oriented, reliable, and deadline-focused.
• Strong communication and problem-solving abilities.

Responsibilities

• Support clients from initial booking through post-travel follow-up
• Process reservations, changes, cancellations, and special requests
• Communicate professionally via email, phone, and online platforms
• Research travel options and destinations based on client preferences
• Maintain accurate, organized records of all bookings and client information
• Provide proactive check-ins to ensure client satisfaction
• Use systems and tools to coordinate multiple trips seamlessly
• Handle inquiries and resolve issues quickly and professionally

Skills

Excellent communication

Interpersonal skills

Organizational skills

Problem-solving abilities

Independent work in remote setting

Tools

Booking platforms

CRM systems

Job description

South Carolina, South Carolina, United States

Help Clients Create Unforgettable Travel Memories: Work Fully Remote with Flexible Schedule

We're looking for a Travel Support Specialist to guide clients through their complete travel journey, from booking through post-trip follow-up. You'll manage reservations, handle client communications, and ensure every detail is perfect — all from your remote workspace.

If you're organized, customer-focused, and enjoy solving travel logistics challenges, this role is for you.

What You'll Do

• Support clients from initial booking through post-travel follow-up
• Process reservations, changes, cancellations, and special requests
• Communicate professionally via email, phone, and online platforms
• Research travel options and destinations based on client preferences
• Maintain accurate, organized records of all bookings and client information
• Provide proactive check-ins to ensure client satisfaction
• Use systems and tools to coordinate multiple trips seamlessly
• Handle inquiries and resolve issues quickly and professionally

What We're Looking For

• Excellent communication and interpersonal skills
• Strong organizational and problem-solving abilities
• Customer service or travel industry experience is a plus
• Comfortable working independently in a fully remote setting
• Detail-oriented, reliable, and deadline-focused
• Quick to learn new digital tools and booking platforms

What We Provide

• Fully remote work: set your own hours (flexible, 20-40+ hours/week)
• $50,000 - $60,000/year
• Comprehensive training and ongoing mentorship
• Clear processes and established systems for success
• Growth opportunities in a collaborative team environment

About You

Travel industry experience is not required. We're looking for someone who enjoys helping others, can manage multiple priorities, and is ready to grow in the travel sector.