Travel Support Specialist

Consultwithtray; Oregon; Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Fully remote work

Flexible hours

Training and mentorship

Growth opportunities

Job summary

Consultwithtray is seeking a Travel Support Specialist to guide clients through their complete travel journey, from booking through post-trip follow-up, all from a remote workspace.

You will manage reservations, respond to inquiries, coordinate multiple trips, and ensure every detail is perfect while maintaining accurate client records.

This fully remote role offers flexible hours, a $50,000–$60,000 yearly salary, plus training, mentorship, and clear growth opportunities in a collaborative team.

Qualifications

• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational abilities and attention to detail.
• Customer service or travel industry experience is a plus.
• Comfortable working independently in a fully remote setting.
• Quick to learn new digital tools and booking platforms.

Responsibilities

• Guide clients through their travel journey from booking to post-trip follow-up.
• Process reservations, changes, cancellations, and special requests.
• Communicate professionally via email, phone, and online platforms.
• Research travel options based on client preferences and maintain records.
• Provide proactive check-ins to ensure client satisfaction.
• Coordinate multiple trips using our systems and tools.
• Handle inquiries and resolve issues quickly and professionally.

Job description

Help Clients Create Unforgettable Travel Memories: Work Fully Remote with Flexible Schedule

We're looking for a Travel Support Specialist to guide clients through their complete travel journey, from booking through post-trip follow-up. You'll manage reservations, handle client communications, and ensure every detail is perfect — all from your remote workspace.

What You'll Do

• Support clients from initial booking through post-travel follow-up
• Process reservations, changes, cancellations, and special requests
• Communicate professionally via email, phone, and online platforms
• Research travel options and destinations based on client preferences
• Maintain accurate, organized records of all bookings and client information
• Provide proactive check-ins to ensure client satisfaction
• Use systems and tools to coordinate multiple trips seamlessly
• Handle inquiries and resolve issues quickly and professionally

What We're Looking For

• Excellent communication and interpersonal skills
• Strong organizational and problem-solving abilities
• Customer service or travel industry experience is a plus
• Comfortable working independently in a fully remote setting
• Detail-oriented, reliable, and deadline-focused
• Quick to learn new digital tools and booking platforms

What We Provide

• Fully remote work: set your own hours (flexible, 20-40+ hours/week)
• $50,000 - $60,000/year
• Comprehensive training and ongoing mentorship
• Clear processes and established systems for success
• Growth opportunities in a collaborative team environment

About You

Travel industry experience is not required. We're looking for someone who enjoys helping others, can manage multiple priorities, and is ready to grow in the travel sector.