Travel Support Specialist

Internova Travel Group; Northern (KY); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision insurance

FSAs

Life insurance

AD&D

Parental leave

Paid time off

401k with company match

Employee travel discounts

LinkedIn Learning access

Job summary

Internova Travel Group’s Global Travel Collection seeks a Travel Support Specialist to assist advisors, handle daily inquiries, and manage domestic and international air reservations, ensuring seamless travel arrangements.

The role requires strong Sabre experience, familiarity with additional GDS platforms (Travelport Plus preferred), and a commitment to high-quality customer service within SLA guidelines.

Qualifications

• Proficient Sabre with extensive experience and five years in travel support.
• Experience across multiple GDS platforms and Sabre formats.
• Knowledge of international reservation processes and air ticketing.

Responsibilities

• Provide expert support for Sabre GDS navigation and related tools.
• Deliver high-quality customer service and operational support to Advisors.
• Resolve service desk inquiries and manage ticketing workflows.
• Handle inbound calls, emails, and remote assistance through SLA targets.
• Escalate complex issues and collaborate with internal teams and vendors.
• Assist Advisors with ticketing, exchanges, and GDS profile management.
• Serve as backup coverage for Advisor Support Desk when needed.

Skills

Sabre experience

GDS platforms knowledge

Sabre formats

International reservations process

Communication skills

Client base knowledge

Tools

Travelport Plus

Job description

Overview

Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel agencies. More than 1,500 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC’s combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients.

Responsibilities

The Travel Support Specialist is responsible for handling daily inquiries from advisors, providing assistance in resolving support-related queries, and offering ticketing support. This includes managing domestic and complex international air reservations to ensure seamless travel solutions.

• Provide expert support for inquiries related to Sabre GDS navigation, Sabre formats, Sabre Profiles, CSL, Advisor Portal, and Intranet.
• Deliver high-quality customer service and day-to-day operational support to Advisors and internal partners.
• Research, analyze, and troubleshoot Service Desk inquiries to resolution.
• Work within a Service Desk environment to action, monitor, or reassign ticketed requests as appropriate.
• Handle inbound calls, emails, and remote desktop sessions, in person assistance, managing issues from initial contact through resolution.
• Ensure timely responses in accordance with Service Level Agreements (SLA), including a 60-minute response standard.
• Escalate complex or high-impact issues to higher-level support and collaborate with internal teams, departments, and external vendors as needed.
• Facilitate and resolve rejected ARC (Airline Reporting Corporation) errors from daily queue lists, when applicable.
• Guide and assist Advisors with ticketing functions, including new sales, exchanges, and GDS profile management.
• Serve as backup coverage for the Advisor Support Coverage Desk, supporting Corporate and Leisure Independent Contractors during absences.
• Support Paid Services on an ad hoc basis, as business needs require.
• Maintain strong working relationships with Independent Contractors, Altour contacts, and GTC support teams to ensure seamless communication and service delivery.

Qualifications

• Proficient Sabre with 5 years of experience.
• Experience with multiple GDS platforms, with Travelport Plus experience preferred.
• Deep knowledge of Sabre formats, air ticketing, hotel, cars, and non-arc invoicing.
• Knowledge of international reservation process
• Ability to handle difficult situations with little or no guidance knows when to elevate to a leader.
• Good understanding of key GTC initiatives and employs good communication skills.
• Client Base knowledge a plus.

PAY AND BENEFITS

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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