Travel Stop Supervisor - 32602

Artesian Hotel; Oklahoma; On-site; USD 32,000 - 42,000; Full time

Job summary

Chickasaw Nation is seeking a Travel Stop Supervisor for the CTS 550 Unit 3 team at Chickasaw Travel Stop #550. Shift is 10:00 PM–6:30 AM on Sun, Mon, Thu, Fri, Sat.

The role involves supervising staff, maintaining documentation, coaching, and ensuring adherence to policies and procedures while delivering first-class customer service.

Qualifications

• High school diploma or equivalent required.
• Proven ability to count and handle cash accurately.
• Experience with basic computer and office equipment functions helpful.
• Knowledge of safety and sanitation practices preferred.
• Customer service experience a plus.

Responsibilities

• Develops and maintains documentation such as files, logs, and reports.
• Ensures data confidentiality, security, and integrity.
• Oversees staff training and development for assigned area.
• Ensures compliance with laws, policies, and guidelines in the work area.
• Prepares daily and weekly departmental reports.
• Supervises staff performance and conducts evaluations.
• Interviews and selects job candidates; schedules staff shifts.
• Ensures safe, cooperative, and respectful work relationships among staff.

Skills

Count back change

Basic computer skills

Kitchen equipment troubleshooting

Gas pump troubleshooting

Mathematics skills

Microsoft Office

Operate office equipment

Education

High School or equivalent

Job description

Description

We are currently looking for aFull Time Travel Stop Supervisorto join our CTS 550 Unit 3 team located at the Chickasaw Travel Stop #550 working10:00PM-6:30AM - Su Mo Th Fr Sa.

Summary

Responsibilities

• Develops and maintains documentation as appropriate -- files, logs, records, reports, etc.
• Maintains confidentiality, security, and integrity of data and information
• Ensures employees and resources complete assigned training and development
• Maintains knowledge of, follows, and enforces all rules, regulations, policies and guidelines for assigned area
• Prepares weekly reports
• Mentors, coaches, develops and assists in training in assigned area
• Assigns, reviews, monitors and ensures performance of assigned staff for area of responsibility
• Participates in candidate selection process
• Assigns tasks and responsibilities of assigned staff
• Reviews and documents work effectiveness of assigned staff
• Coaches and corrects assigned staff through performance deficiencies
• Observes and documents work behaviors of assigned staff
• Ensures cooperative and respectful work relationship of assigned staff including interpersonal training and resolving internal issues
• Ensures compliance with all laws, rules, regulations, policies, procedures and guidelines for assigned work area
• May be required to act as Manager on Duty in the absence of the manager to ensure all operational standards are maintained
• Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
• Ensures adequate levels of staffing
• Interviews and selects job candidates
• Schedules staff based on worker availability and arrange for contingency staff based on business needs and/or guest satisfaction standards on designated shift and redirects the labor force according to changing activity during a shift
• In a timely manner, assists in resolving customer and employee complaints not resolvable by subordinates by listening, investigating and answering questions
• Oversees job functions, development and job performance, including but not limited to, annual evaluations, employee development and performance management
• Counts money to verify amounts and issues receipts for funds received. This includes credit card transactions
• Stocks inventory several times during shift by placing products on display shelf for customer availability
• Supports and/or maintains a safe, secure and healthy work environment by establishing, following, and enforcing standards and procedures and by complying with policies, procedures and regulations
• Conducts visual audits of facility
• Communicates potential safety or facility maintenance concern to respective management team
• Responds to safety concerns using sound judgment in addressing concerns
• Accurately prepares, reviews and approves daily departmental paperwork
• Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
• Engages in floor activities including changing paper in gaming machines by obtaining basic knowledge in machine repairs such as Bill Accepter Cleaning and cleaning of the gaming cabinet and ticket replacement to keep the game machines operational and fully functional at all times
• Performs all other duties as assigned

Competencies

Essential

• Able to follow instructions, both written and oral
• Ensures compliance
• Able to adhere to all scheduling and attendance requirements
• Honesty, truthfulness, reliability, accountability
• Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
• Must understand the principles of food preparation, cleaning, and safety
• Knowledge of related internal controls (MICs, TICs) and tribal compacts
• Establishes professional working relationships as appropriate
• Works well within a team
• Ability to train individuals or small groups on specific tasks or procedures and engage with different learning styles
• Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
• Keeps written records

Skills

Essential

• Quickly and accurately count back customer's change
• Basic Computer skills
• Must be able to troubleshoot various kitchen equipment malfunctions
• Skilled at troubleshooting gas pump malfunctions
• Excellent mathematics skills
• Excellent Microsoft Office skills
• Skilled in operating a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment)

Experience

Essential

• 1 year directly related experience

Nonessential

• 1 year directly related supervisory experience
• 2 years directly related experience

Education

Essential

• High School, GED or Equivalent

Credentials

Essential

• Pass gaming background check
• Gaming license or permit as required by assigned position
• Oklahoma Alcoholic Beverage Laws Enforcement License
• Participation in Fast Track Leadership Training program
• CN Core Leadership Level 1
• Standard Driver's License

Working Conditions

Nonessential

• C-Store
• May work where cigarette smoking occurs
• Bright and Flashing lights
• Noisy
• Hand-eye coordination, reach and grasp
• Manual dexterity
• Listening and hearing ability
• Visual acuity for detail, distance, color, depth perception
• Sometimes lift and or carry up to 50 lbs
• Sitting up to 100% of shift
• Standing up to 100% of shift
• Walking up to 100% of shift
• May work evening shift
• May work weekend shift
• May work holidays
• Pass pre-employment drug test

Training

• It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.

Mission, Vision & Core Values

Mission:

• To enhance the overall quality of life of the Chickasaw people.

Vision:

• To be a nation of successful and united people with a strong cultural identity.

Core Values:

• The Chickasaw People
• Cultural Identity
• Servant Leadership
• Selflessness
• Can Do Attitude
• Perseverance
• Stewardship
• Trust and Respect
• Loyalty
• Honesty and Integrity
• Teamwork