Travel Specialist II (2nd Shift - Hybrid 1 Day Onsite))

Arthrex GmbH; Naples (FL); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Flexible Spending Account

401(k) Retirement Plan

Annual Bonus

Paid Time Off

Tuition Reimbursement

Job summary

Arthrex GmbH in Naples, FL is seeking a Travel Specialist II who will manage travel arrangements for corporate travelers, ensuring adherence to company policies. The role supports the planning and coordination of airline, hotel, and car rentals.

This position offers hybrid working options, with core hours of operation shifting post-training. Essential qualifications include 3 years of travel booking experience and proficiency in Sabre GDS. Join Arthrex to help improve patient outcomes through your expertise in travel management.

Qualifications

• 3 years of experience in travel booking is required.
• Strong customer service skills are essential.
• Ability to handle complex itineraries and issues.

Responsibilities

• Plan and coordinate travel reservations for corporate travelers.
• Advise on international travel requirements.
• Respond promptly to clients' travel inquiries.

Skills

Booking travel in GDS Sabre

Customer service skills

Attention to detail

Multitasking

Verbal communication

Familiarity with Concur

Corporate Travel experience

MS Office Suite knowledge

Education

3 years of experience

Sabre or GDS experience

Tools

GDS Sabre

Concur

Job description

Arthrex - Naples, FL, US, 34108US, Remote

Travel Specialist II (2nd Shift - Hybrid 1 Day Onsite))

Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively seeking a Travel Specialist II who will be responsible for the successful execution of the planning, scheduling, and coordinating of airline, hotel, car rental, and other reservations for corporate travelers. Utilizing Sabre GDS (reservations system) and Concur expense. Working in a team environment while supporting management and staff, following policies, providing feedback, assisting in special projects, and taking on additional responsibility as demand for services increases. Join our talented team and help us stay focused on Helping Surgeons Treat Their Patients Better.

Hours of Operation: Onsite training in the first 90 days. Hours: 8:00 am - 5:00 pm M-F. After 90 days position will shift to remote/hybrid. Hours: 12:00 pm to 9:00 pm EST. from M-F (Remotely). Wednesdays will be onsite at our Naples office.

Essential Duties and Responsibilities

• Responsible for the accurate completion of travel arrangements (car, hotel, air, rail) within Arthrex policy, as well as Advamed guidelines.
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience.
• Accurately follows and applies client travel policy based on travel type.
• Advises clients of international travel requirements such as visas, passports, immunizations, etc.
• Responds to requests (phone, email, chat) promptly, completely, and professionally.
• Strong working knowledge and understanding of international pricing rules and procedures.
• Interacts with traveler, travel arranger, and travel manager and provides 1st level of support for customer service and technical issues.
• Utilize preferred vendors to maximize savings and ensures compliance with the travel policy.
• Resolve travel inquiries, customer problems and complaints.
• Follows company procedures, guidelines and standards in building Passenger Name Records, utilization of tools, such as Excel spreadsheets, accuracy of work, and attendance.
• Attends staff and training meetings for ongoing updates in the travel industry and office procedures.
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
• Assist new and existing Agencies, for the creation and support of travel profiles within Concur.
• Handle reservations for Interview Candidates, Agency Representatives, Doctors and Employees.
• Assist in the review and reconciliation of travel account.
• Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position.
• Willing and available to work extended hours, and weekends as needed.

Education/Experience

• 3 Years of experience required.
• Sabre or GDS experience required

Skills

• Able to book air, car, hotel and international travel in GDS Sabre
• Strong customer service and organizational skills
• Have high accuracy and attention to detail
• Ability to multitask and work in a constantly changing, fast-paced environment
• Written and verbal communication skills
• Familiar with Concur or another OBT
• Experience in Corporate Travel
• Knowledge of all MS Office Suite
• Professional level of confirming complicated itineraries
• Experience with complex international fares and complex exchanges
• Work closely with the meetings department to ensure reservations are confirmed correctly

Knowledge

Frequent use and general knowledge of industry practices, techniques, and standards. General application of concepts and principles.

Reasoning Ability

Develops solutions to a variety of complex problems. May refer to established precedents and policies.

Works under general supervision. Participates in determining objectives of assignment.

Mathematical Skills

Ability to comprehend and apply mathematical principles to the degree required to perform the job based upon job requirements.

Language and Communication Skills

Ability to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above. Ability to verbally communicate ideas and issues effectively to other team members and management. Spanish speaking a plus.

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Time Off
• Employee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.