Travel-Ready On-Site IT Technician

Menlo, Inc.; Tulsa (OK); On-site; USD 38,000 - 52,000; Full time

Job summary

Menlo, Inc. is seeking an IT Field Technician to perform hands-on, on-site deployment and maintenance of computer hardware, peripherals, and related devices at client locations. You will troubleshoot problems, advise on actions, and respond to user requests promptly to ensure reliable IT support.

The role requires effective communication with users and teams, strong diagnostic skills, and adherence to service level agreements. Local travel and field duties are essential components of the job.

Qualifications

• Provide hardware and software assistance to customers.
• Diagnose and troubleshoot computer/network problems.
• Maintain documentation of issues, actions, and parts used.
• Prioritize work, manage time efficiently, and escalate when needed.
• Communicate clearly with non-technical users and team members.

Responsibilities

• Install, configure and maintain desktop computers and peripherals at client sites.
• Respond to service requests promptly and document resolutions.
• Diagnose and troubleshoot hardware/software malfunctions on-site.
• Analyze service data to identify trends and suggest improvements for ticketing.

Skills

Customer service

Troubleshooting

Analytical thinking

Time management

Communication

Driver's license

On-site support

Job description

Menlo, Inc. is seeking an IT Field Technician to perform hands-on, on-site deployment and maintenance of computer hardware, peripherals, and related devices at client locations. You will troubleshoot problems, advise on actions, and respond to user requests promptly to ensure reliable IT support.

The role requires effective communication with users and teams, strong diagnostic skills, and adherence to service level agreements. Local travel and field duties are essential components of the job.