Travel-Ready Client Success Manager for LTC Pharmacy

BrightSpring Health Services; Des Moines (IA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

DailyPay

Flexible schedules

Competitive pay

Shift differential

Health, dental, vision and life

Company paid STD and LTD

Tuition Assistance

Employee Discount Program

401k

Paid-time off

Tuition reimbursement

Non-retail/Closed-door environment

Annual Incentive Bonus: 15%

Job summary

PharMerica, part of BrightSpring Health Services, seeks an Account Manager of Client Services to cultivate and sustain strategic relationships with healthcare clients in Iowa. You will ensure customer satisfaction with pharmacy services, manage issues, and drive retention across hospitals, long-term care facilities, and other care centers.

This role involves heavy travel (75%), collaboration with cross-functional teams, and delivering value through quarterly reviews and performance reporting.

Qualifications

• Bachelor's degree or equivalent experience.
• 3-5 years in client management or similar, healthcare/B2B preferred.
• Ability to communicate to all levels of management.
• Excellent time-management and basic computer skills.
• Advanced Microsoft Office proficiency.
• Outstanding problem-solving skills.
• Experience in root cause analysis.
• Ability to collaborate cross-functionally.
• Experience in a collaborative team environment.
• Experience in project management and client-facing roles.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Builds strong partnerships with clients through consultation for ongoing success.
• Accountable for all aspects of client relationships; primary go-to person.
• Engages across levels to discuss issue resolution and growth opportunities.
• Leads client contract renewal processes with stakeholders.
• Owns client issue escalation and resolutions with internal partners.
• Manages client book of business in the CRM with activities and contacts.
• Provides reporting data and prepares monthly/quarterly reviews.
• Supports onboarding of new clients and facilities for seamless implementation.
• Collaborates with finance, contracting, and marketing to meet billing standards.
• Represents PharMerica at events and within corporate networks.

Skills

Bachelor's degree

Client management

Time management

Microsoft Office

Problem solving

Root cause analysis

Cross-functional collaboration

Project management

Client-facing

Communication skills

Team collaboration

Education

Bachelor's degree or equivalent experience

Tools

CRM software

Job description

PharMerica, part of BrightSpring Health Services, seeks an Account Manager of Client Services to cultivate and sustain strategic relationships with healthcare clients in Iowa. You will ensure customer satisfaction with pharmacy services, manage issues, and drive retention across hospitals, long-term care facilities, and other care centers.

This role involves heavy travel (75%), collaboration with cross-functional teams, and delivering value through quarterly reviews and performance reporting.